Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Columbus Subway® Restaurant at 1251 Morse Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
I went to Subway last night around 8:50 or something and got two subs and got home and the bread was old and stale, I will never go back to the subway again
KB
Kiiwana Brown
Jul 30, 2025
1.0
Here at 9:43pm they say close at 10pm wouldn't let me order. To me that's bad customer service 👎
SL
Sharii lynn
Jul 29, 2025
1.0
Subject: Disappointing Experience at Subway – Poor Service and Coupon Denial
Yesterday, I stopped by Subway to grab a Club sandwich, but unfortunately, I had one of the worst customer service experiences I’ve had at a food establishment in years.
The young man behind the counter was wearing an earpiece and appeared to be speaking in a different language to someone else while simultaneously trying to assist me and two other customers. He seemed distracted, distant, and disengaged—no eye contact, no greeting, no smile. It felt like his only goal was to rush us in and out.
When I politely asked for extra spinach on my sandwich and said I’d be happy to pay for it, his response was rude and unkind. To make matters worse, when I presented a valid Subway coupon, he refused to accept it for the Club sandwich. However, the coupon clearly stated that it excludes only wraps, The Beast, and the Garlic Roast Beef—not Club sandwiches. Had I seen otherwise, I would not have ordered it.
Frustrated and disappointed, I chose not to pay for the sandwich and left empty-handed. It’s disheartening to see a business prioritize saving a couple of dollars over offering a welcoming and respectful customer experience.
I’m sharing this so others can be aware of the poor service at this particular location. I truly hope management takes this feedback seriously and retrains their staff on basic customer service and honoring clearly printed offers.
Subway is located at 1251 Morse Rd, Franklin, Columbus, OH 43229, USA.
What are the operating hours of Subway at 1251 Morse Rd?
Subway is open Monday to Friday from 7:00 AM to 10:00 PM, Saturday from 9:00 AM to 10:00 PM, and Sunday from 9:00 AM to 9:00 PM.
What types of meals are served at this Subway location?
This Subway serves breakfast, lunch, and dinner.
Does Subway offer delivery or pickup service?
Yes, Subway offers in-store pickup and delivery services.
Can I dine inside the Subway restaurant?
Yes, this Subway location serves dine-in customers.
Does this Subway location provide catering services?
Yes, catering services are available at this Subway location.
How can I view the menu or place an order online for this Subway?
You can view the menu and place an order online at https://subway.com/en-us/restaurant/11805-0/menu/.
What popular places are near Subway at 1251 Morse Rd for additional shopping or dining?
Nearby places include Dash 2 Cash Pawn Shop for antique items, Aiko Nail And Beauty Supply for beauty needs, and Panaderia Mi Pueblo for bakery and Latin American cuisine.
Are there other food options close to this Subway location?
Yes, nearby options include Little Caesars Pizza for fast food pizza, Namaste Indo-Nepali Cuisine for Indian and Nepalese dishes, and El Ranchero Kitchen offering Salvadoran food.
What local services are available near Subway at 1251 Morse Rd that customers might find useful?
Customers can access services like Western Union for money transfers, LibertyX Bitcoin ATM for financial transactions, and CVS Pharmacy for pharmaceutical needs nearby.