Sonic Drive-In

Reviews

• CJ

  Christopher Jackson

  Mar 2, 2026
  1.0
  Horrible customer service, cold food. You would think will all the negative reviews on this place they would get rid of the bad apples at this place. unfortunately I didn't see the reviews till after my visit. Firstly when they took my order the lady had a "I hate my job tone" I asked for tator tots with my burger and she replied "We dont have tator tots" no im sorry we are out but made it seem like they never had tots. I think they did but we're just to lazy to put them down. When I was brought my food, same I hate my job vibes. I then asked for a code for the restroom and she said she will open the door from the inside so I then stood outside the door for 3-5 minutes and never unlocked it. so 2 min later I get to the hotel and the burger looks thrown together all messy and my burger and frys were super cold. 0/10 experience!!!
• HH

  HatredinCrimson

  Feb 26, 2026
  1.0
  I had one of the rudest interactions with an employee that I've ever experienced tonight. What I ordered online was not in stock but I didn't know until I got to the window. I was told I could not get a refund but no explanation was given why. That's fine, no big deal but the male employee I interacted with to replace the order was extremely impatient, condescending and irritable. I understand that it was busy. I understand that customer service can be frustrating. However, he talked to me with such contempt and sarcasm it was inexcusable. The whole situation ended up taking nearly an hour. I was ultimately charged $16.00 for about $10.00 worth of food and the quality of the sandwich was subpar, at best. Because of the employee, the quality and the time, I will never return and I would urge others to consider other options. There are higher quality restaurants in the area. This was not the first time I had a bad experience here but it will be the last.
• SB

  Steve B

  Feb 26, 2026
  1.0
  I've never been to Sonic so this was our first time going. The website was easy to navigate and easy to order. But that was the best part of the whole experience. I follow the directions that told me to park at the mobile slot and enter the number which I did after waiting 10 minutes we went around to the drive-thru because no one ever came out to give us our food. Once we got our food can I open the bag they gave us two fries and no tater tots was what I asked for. It's like they gave us all the end pieces of the French fries I will attach a picture so you can see and it had a weird taste I was getting a hint of funnel taste. The fries were cold and once we open the sandwiches they only got one of them right I asked for few pickles and onion and they put tomato no onion the hamburger was not good a remind me of a soy burger. Needless to say they had a shot to get a new customer today and they blew that right out of the water I will never ever go back to Sonic. I will also be contacting your corporate to get my money back
• SC

  Southern Charm

  Feb 15, 2026
  1.0
  Tonight went to sonic to get large strawberry slush and a medium Ocean water. Everytime those two girls work my order is always disappointing. How can both drinks taste like water and strawberry slush had no strawberries and not to mention the wait was close to 15 mins. Last time I went to try the smash burger meal and the two girls was working again the food was terrible. The groovy fries was burnt and stuck together.
• JJ

  Jason Jama

  Feb 8, 2026
  1.0
  Terrible location. Constantly closes early, terrible customer service. When I pulled me to the drive thru at 11:03pm after already placing a mobile order (store closes at 12am) there was silence. I waited for about 5 minutes, then drove up to the window. Finally, someone came and asked for my order name. They go and come back, turns out the gave my order to another car. "Yea we gave that to another car". No apology. No refund offer. No resolution. And guess what? They had already shut down all their equipment, so having it remade was not an option. Almost 1 hour before close. Eventually, I asked if I would be able to just get a refund. The girl said yea you can get one in the app. This is a lie. Getting a refund requires you to call corporate. And even then, all corporate does is notify the store and then the STORE needs to contact you again with a resolution. And to make matters worse, this store doesn't pick up their phone. Terrible experience, stay away.