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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Columbus, OH. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1031 Gemini Place for the ultimate SONIC experience!
Numerous customers reported rude service and poor handling of complaints, including slamming windows and dismissive attitudes.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.
Food Quality
Several customers expressed dissatisfaction with food quality, mentioning undercooked items and poor taste.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and good food, indicating that experiences can vary significantly.
AV
a v
Dec 21, 2025
1.0
google says open until 1am…they were closed at midnight
SS
Stahe
Dec 6, 2025
1.0
FOOD SAFETY WARNING
Picked up a delivery order the other day. They handed me a shake with an exposed top. The hole on the top isn't small either. I asked for a sticker to put on the top. They giggled and said no as they closed the drive thru window. I let the customer know and sent them the picture. The customer was upset about it as well.
The approach and reaction about food safety has my really concerned and it has me wondering what other shortcuts they're taking inside with the food. Because of what I experienced and how they reacted, I'll never order food at Sonic again.
I'm writing this warning to let everyone know. If you get sick after eating this food, then there's a reason for it.
MC
Mark Cochran
Dec 2, 2025
1.0
On Sunday I went to this fine establishment after driving home from Cleveland. I spent almost $60 for tons of food to be missing. I walked to the front to tell them where I was met with the rudest young manager who said there’s nothing I can do deal with the app. What do you mean there is nothing you can do. Fix the problem where she said it’s cold and slammed the door in my face and walked away. I have never been treated so poorly. I contacted the “app” where they offered me $10 gift card for my inconvenience. Umm no I want refunded for the huge amount of missing items. Inconvenience is for getting napkins and sauce. Whole drinks and meals is half my order. Adding a door being slammed in your face is a whole new set of self restraint I have never felt before. DO BETTER
RC
Rick Chastain
Nov 26, 2025
4.0
Sonic has been a go-to for about 60 years.
12
1 2
Nov 22, 2025
1.0
Consistently ruins orders by not following instructions (like no ketchup).