Rally's

3.4
1771 reviews

About

Fast Food RestaurantBurger JointAmerican Restaurant
As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Rally's
5895 Karl Road, Columbus, OH
43229, United States

Hours

Reviews

3.4
1,765 reviews
5 stars
605
4 stars
360
3 stars
300
2 stars
145
1 star
355

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.

Order Accuracy

A significant number of reviews mentioned incorrect orders, missing items, and overall dissatisfaction with how orders were handled.

Food Quality

While some customers enjoyed the food, many others complained about cold, poorly prepared meals, and issues with food safety.

Cleanliness

Several reviews pointed out unsanitary conditions and a dirty environment, contributing to a negative dining experience.

Operational Issues

Customers frequently noted problems with the drive-thru service, including broken speakers and inconsistent hours, leading to frustration.
  • DD
    Dayana Donneys
    4 days ago
    1.0
    came here because of the strawberries and cream you have posted in your photos, and you don’t even have them anymore. Very disappointing.
  • JU
    Jose Ulloa
    Nov 15, 2025
    1.0
    I went to buy something to eat at the time there was an accident but I waited for the accident to happen and when I got to the window the crazy old white woman yelled at me as if I was to blame for the accident that’s how they treat their customers if they don’t want to work what do they work for
  • TP
    trash person
    Nov 3, 2025
    1.0
    Came to pick up an order sat outside the pick up window for over five minutes in the cold employees kept looking at me and ignoring me and when they finally came to the window they were extremely rude telling me to get back in my car and I am not allowed at the window. Then proceeded to wait in my car for over 45 minutes while the employees refuse to make the order while there are no other customers. Repeatedly tried to call the store but kept saying the line was busy which makes me think they shut the phones off, i hope to never come here again as a customer or a delivery driver. At the end of it all after waiting over 45 minutes I canceled the order and left. This has by far been the worst experience I have every had at any establishment.
  • JM
    Jessica Melton
    Nov 3, 2025
    1.0
    11/2/2025 I stopped here around 4am because it had been a long night in the ER for my little one .. upon arrival the intercom said we are closed as I proceed to drive off slowly a lady came on and said how may she take my order I back up to the intercom and she go extremely ruled for no reason as I was telling her sorry I didn't know you were still open and told her she don't have to be rude she told me to get out of her line as I pull up to the window to let her know what I was trying to explain she grabs a phone and try calling the police on me . I don't live on this side I was just stopping to get my two youth children something to eat I had just so happen to see a car in line and my 9 year old son really wants Rally's it is his favorite place to eat but we haven't been in a year the night lady should be fired who is she to dismiss someone from eating. At the end of the day please be nice to people you don't know what someone is already going through we ended up just going to white Castle that had much more better customers service. Reading past reviews this women been a issue before
  • FS
    Frank Swaim
    Nov 1, 2025
    3.0
    Reviewing this as a DoorDash delivery driver on behalf of my customer. Pick up instructions are not clear and are very inconsistent as their lobby/walk up is closed. Instructions to use the left lane and stop at the speaker. Sat there for three minutes and was way forward because they don’t listen to that speaker or communicate.Waited at the window another five minutes and the order that I received was ice cold. Rallys, do better!

Frequently Asked Questions About Rally's

What are the regular operating hours of Rally's at 5895 Karl Road?

Rally's is open from 10:00 AM to 3:00 AM Sunday through Wednesday, and from 10:00 AM to 5:00 AM Thursday through Saturday.

Does Rally's at this location offer drive-thru service?

Yes, this Rally's location offers drive-thru service for convenient ordering and pickup.