Pizza Hut

2.7
408 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 5121 N. Hamilton Rd. in Columbus, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
5121 N. Hamilton Rd., Columbus, OH
43230, United States

Hours

Reviews

2.7
408 reviews
5 stars
106
4 stars
56
3 stars
38
2 stars
44
1 star
164

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, unresponsive staff, and poor customer service, including rude interactions and unresolved complaints.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including incorrect items, missing toppings, and wrong crust types.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Delivery Problems

Customers experienced significant delays in delivery, with some orders taking over two hours and issues with third-party delivery services.

Mixed Food Quality

While some customers enjoyed the pizza when fresh, others reported cold or poorly made food, leading to an overall inconsistent dining experience.
  • JS
    jessica smith
    Dec 16, 2025
    1.0
    delivery say not want come 30 mins but I did checked pizza on map say 13 min
  • ZS
    Zac Salyers
    Dec 14, 2025
    1.0
    Would five zero stars if possible.... can't even log in with my email now and can't access my account bc my email isn't linked to my phone number and it say... account already exists... no duh... just a way to wipe out everyone's points... smh... pizzahut is completely trash anymore
  • TS
    Tiffany S
    Dec 7, 2025
    5.0
    We had been wanting pizza hut for a long time, but didn't want to order from this location because of the negative reviews. There are no other locations close by, so finally we decided to take a chance and ordered online for pickup. Our pizzas were ready on time, cooked correctly, and had the same pizza hut taste we remembered. My only complaint was that I paid extra for the original pan pizza crust and it wasn't as thick (and therefore not as crispy) as it used to be. I thought they had accidentally given me the hand tossed crust. It still tasted good, but because I thought it wasn't what we ordered, I called and asked to speak with the manager. The guy the answered the phone was nice when I asked to speak with the manager and then she got on the phone quickly. The location is under completely new manager and the current manager, Ciara, provided really good customer service. She actually made the pizzas, so she knew they were the original pan pizza, yet she was still very nice about it and even gave us a store credit. I guess the corporation must have cut back on the amount of dough in the original pan pizzas, so they aren't as thick anymore, but that's not this locations fault. They did everything right here, so if you want pizza hut pizza, it's definitely fine to order from here, we definitely will again. To the corporation- please make your original pan pizza the same as it used to be. It's not worth losing full customer orders to save a tiny amount by cutting your dough.
  • KB
    Kenzi Bailey
    Nov 13, 2025
    2.0
    So we ordered a pizza and it said it would be ready by 9:35. We got there at 9:40, didnt receive our pizza until 9:50. Not because it wasn’t done, but because all of the employees ignored us. We literally saw our bundle in the heater. Waiting. I even had my fiancé come in. We saw right through the back. There were three people, let’s just say “preoccupied”. It wasn’t until the two employees who were taking out trash that came to the front, we then received our pizza.
  • MS
    Michael Sponsler
    Oct 29, 2025
    2.0
    Staff was pleasant but pizza was bad. Ate at the store. Don't eat inside . It's not set up for that and has no napkins utensils or soda fountain

Frequently Asked Questions About Pizza Hut

What types of services does Pizza Hut at 5121 N. Hamilton Rd. offer?

Pizza Hut offers delivery, in-store pickup, curbside pickup, and no-contact delivery services.

What are the delivery hours for Pizza Hut in Columbus, OH?

Delivery is available Monday through Thursday and Sunday from 10:30 AM to 11:00 PM, and on Friday and Saturday until midnight.