Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 5121 N. Hamilton Rd. in Columbus, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous customers reported long wait times, unresponsive staff, and poor customer service, including rude interactions and unresolved complaints.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including incorrect items, missing toppings, and wrong crust types.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Delivery Problems
Customers experienced significant delays in delivery, with some orders taking over two hours and issues with third-party delivery services.
Mixed Food Quality
While some customers enjoyed the pizza when fresh, others reported cold or poorly made food, leading to an overall inconsistent dining experience.
JS
jessica smith
Dec 16, 2025
1.0
delivery say not want come 30 mins but I did checked pizza on map say 13 min
ZS
Zac Salyers
Dec 14, 2025
1.0
Would five zero stars if possible.... can't even log in with my email now and can't access my account bc my email isn't linked to my phone number and it say... account already exists... no duh... just a way to wipe out everyone's points... smh... pizzahut is completely trash anymore
TS
Tiffany S
Dec 7, 2025
5.0
We had been wanting pizza hut for a long time, but didn't want to order from this location because of the negative reviews. There are no other locations close by, so finally we decided to take a chance and ordered online for pickup. Our pizzas were ready on time, cooked correctly, and had the same pizza hut taste we remembered. My only complaint was that I paid extra for the original pan pizza crust and it wasn't as thick (and therefore not as crispy) as it used to be. I thought they had accidentally given me the hand tossed crust. It still tasted good, but because I thought it wasn't what we ordered, I called and asked to speak with the manager. The guy the answered the phone was nice when I asked to speak with the manager and then she got on the phone quickly. The location is under completely new manager and the current manager, Ciara, provided really good customer service. She actually made the pizzas, so she knew they were the original pan pizza, yet she was still very nice about it and even gave us a store credit. I guess the corporation must have cut back on the amount of dough in the original pan pizzas, so they aren't as thick anymore, but that's not this locations fault. They did everything right here, so if you want pizza hut pizza, it's definitely fine to order from here, we definitely will again. To the corporation- please make your original pan pizza the same as it used to be. It's not worth losing full customer orders to save a tiny amount by cutting your dough.
KB
Kenzi Bailey
Nov 13, 2025
2.0
So we ordered a pizza and it said it would be ready by 9:35. We got there at 9:40, didnt receive our pizza until 9:50. Not because it wasn’t done, but because all of the employees ignored us. We literally saw our bundle in the heater. Waiting. I even had my fiancé come in. We saw right through the back. There were three people, let’s just say “preoccupied”. It wasn’t until the two employees who were taking out trash that came to the front, we then received our pizza.
MS
Michael Sponsler
Oct 29, 2025
2.0
Staff was pleasant but pizza was bad.
Ate at the store. Don't eat inside . It's not set up for that and has no napkins utensils or soda fountain
What types of services does Pizza Hut at 5121 N. Hamilton Rd. offer?
Pizza Hut offers delivery, in-store pickup, curbside pickup, and no-contact delivery services.
What are the delivery hours for Pizza Hut in Columbus, OH?
Delivery is available Monday through Thursday and Sunday from 10:30 AM to 11:00 PM, and on Friday and Saturday until midnight.
Can I order Pizza Hut’s menu online or via an app?
Yes, you can order online through their website or use the Pizza Hut mobile app for delivery, carryout, or curbside orders.
What are the operating hours for pickup and takeout at Pizza Hut on N. Hamilton Rd.?
The store is open for takeout and pickup Monday through Thursday and Sunday from 10:30 AM to 11:00 PM, and on Friday and Saturday from 10:30 AM to midnight.
Does this Pizza Hut location accommodate wheelchair access?
Yes, this Pizza Hut has a wheelchair-accessible entrance and restroom.
What popular menu items can I try at Pizza Hut on Hamilton Rd.?
You can enjoy pizza classics like Meat Lovers® and Original Stuffed Crust®, as well as signature wings, pastas, and desserts.
Are there any pizza or fast food restaurants near Pizza Hut at 5121 N. Hamilton Rd.?
Yes, nearby you can find other pizza restaurants like Domino’s Pizza and other fast food options like Popeyes and B Spot Burger Restaurant.
What nearby medical centers are close to Pizza Hut at 5121 N. Hamilton Rd.?
The Rehabilitation Center of Gahanna and The Laurels of Gahanna, which provides assisted living, skilled nursing, and hospice services, are close by.
Are there any convenient places for coffee or desserts near this Pizza Hut location?
Yes, Biggby Coffee is nearby for coffee and smoothies, and Nothing Bundt Cakes is available for desserts.
How can local customers benefit from nearby amenities when visiting Pizza Hut?
Customers can enjoy a meal at Pizza Hut then visit nearby spots like Biggby Coffee for a drink or the Rehabilitation Center of Gahanna for healthcare services, making it convenient for errands or social outings.