Pizza Hut

3.2
509 reviews
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Business Details

4903 W Broad St, Columbus, OH
43228, United States
(614) 870-1809
https://locations.pizzahut.com/oh/columbus/4903-w-broad-st
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About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 4903 W Broad St in Columbus, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
4903 W Broad St, Columbus, OH
43228, United States

Hours

Reviews

3.2
509 reviews
5 stars
203
4 stars
65
3 stars
48
2 stars
38
1 star
155

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and wrong toppings.

Customer Service

Many reviews highlighted poor customer service, including rude staff, long hold times, and unresponsive management.

Food Quality

Several customers noted that the food was often cold, overcooked, or not prepared as requested.

Delivery Issues

Customers experienced significant delays in delivery, with some orders arriving late or not at all.

Cleanliness and Safety

Concerns were raised about food safety practices, including staff not wearing gloves and issues with food packaging.
  • MM
    Mmmmburgerz
    Nov 7, 2025
    1.0
    Avoid this place, terrible service. Place really tanked, hard. Orders constantly showing up late and incomplete. Todays order was handed off to 5 different drivers. The driver last time didn’t return with the food in hand and was not reimbursed. A small booth with 3 people working isn’t going to cut it, get with the times Pizza Hut. Every pizza chain has drivers, even smaller ones like Flyers, what’s your excuse? I’d be embarrassed to franchise this location. Do better.
  • AS
    A S
    Oct 25, 2025
    1.0
    Missing product RGM said they couldnt refund it or replace it. Pizza was ordered with extras cheese/sauce its bare and dry. 3 "managers" at the store said they had no way to fix the issue.
  • ZL
    Zackary Lowery
    Oct 19, 2025
    1.0
    Our last two deliveries were delayed for nearly two hours until the store was nearly closed, and then we had no recourse for getting the order corrected as they were so close to closing. Our food (which wasn't even ours) arrived cold and dry. This has been a recurring issue, and if you're able to order from another pizza franchise, I recommend it.
  • SE
    Shannon Elizabeth
    Oct 8, 2025
    1.0
    This was disgusting. I wasted $40 on basically cheese bread pizza. We did ask for extra sauce btw and this is what we got. Some dry pizza with a chewy crust.
  • MT
    Micaela Thomas
    Oct 6, 2025
    3.0
    Food was mediocre. Ordered 4 pizzas...1 was almost burned and the other 3 weren't burned, but definitely overcooked. I had to wait about 10-15 mins just to pick up my order because someone was on the phone taking an order. The other lady tried to help but there was only one working computer for them to use.
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Frequently Asked Questions About Pizza Hut

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