At Papa Johns Pizza in Columbus, OH, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Columbus pizza for any occasion. Call us for pizza delivery in Columbus or stop by 998 W 5th Ave for carryout to order the best pizza in Columbus, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service, including rudeness from staff and lack of responsiveness to complaints.
Order Accuracy
Many customers reported receiving incorrect orders, including wrong items and missing components.
Delivery Issues
Frequent complaints about late deliveries, orders being canceled, and difficulty reaching the store by phone.
Food Quality
Several reviews mentioned low food quality, including undercooked pizzas and incorrect preparation.
Management Concerns
Negative feedback regarding management practices, including unprofessional behavior and lack of accountability.
VC
Victoria Charles
Nov 15, 2025
1.0
I was just trying to get the pizzas I paid for. The first dude who helped was really nice, but They couldn't find it, I showed them my order and this lady was annoyed with me. She rolled her eyes at me, she found the pizzas, shoved them into me and didnt even acknowledge me at all. Ive worked in service industry my whole life, never would I treat someone like that. Insane. They should just shut this place down at this point. There are much better options anyway.
DC
David Sizemore (Lone Crow)
Nov 9, 2025
1.0
This has been the papa johns nearest me for a few years so I have been here frequently I will however never come to this location again the service is terrible it's rare that I come in to pick up my order and it's not a significantly longer wait than quoted. The staff are rude to the point that they don't say anything to you when you walk in and when they do finally ask you the name for your order they seem like it's a burden that you are even there for food. They also hardly ever answer the phone so good luck complaining to a manager. If your wanting papa johns for dinner to would suggest going to another one or maybe an entirely different pizza place, maybe the crew somewhere else might have some appreciation for the customers who are the reason you make a wage,
VB
Vee Bee
Nov 1, 2025
1.0
Just moved to area still in the process of moving with no food at the new house so thought I'd just order pizza. Ordered and made at 7:32 received at 8:50 stone cold. Was due at 8:15-20 so it definitely sat out the whole time. I would have refused it but we haven't ate anything all day and couldn't afford to wait another hour for someone else to deliver. Beyond disappointed. At this point all papa johns need to be shut down I've never had a good experience.
CC
Cinemikem
Oct 27, 2025
1.0
My pizza was already ready for me to pick up. I came in the store and there was a worker in the kitchen. He saw me-he never made eye contact or acknowledged my existence-but he saw me and ignored me. He was not too busy with anything. It was not possible that he didn't notice I was there. I waited a couple minutes at the counter, growing more impatient. Still no acknowledgement from him that a human being was there, waiting. Finally I had to say to him, "Hey, can I have my pizza, man?" He picked up my pizza from the rack and handed it to me. Not saying a word, other than to check the name. This has become too common an occurrence at too many places and frankly I'm exhausted. I really don't think I'll come back to this establishment again. Disgusting customer service; de-humanizing, really.
JC
Jimmy Calderon
Oct 12, 2025
1.0
They steal your money here. I placed an order on September 28th and didn't receive it, and they called the same day. They told me I'd receive my refund in 2 to 3 days. I waited until October 12th and still haven't received my refund. I called again, and they said they didn't know anything. Be very careful. The customer service at that store is terrible and doesn't provide solutions to problems.