Papa Johns Pizza

2.6
226 reviews
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Business Details

998 W 5th Ave, Columbus, OH
43212, United States
(614) 421-1700
https://locations.papajohns.com/united-states/oh/43212/columbus/998-w-5th-ave?utm_source=gmb&utm_medium=organic
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About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Columbus, OH, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Columbus pizza for any occasion. Call us for pizza delivery in Columbus or stop by 998 W 5th Ave for carryout to order the best pizza in Columbus, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
998 W 5th Ave, Columbus, OH
43212, United States

Hours

Reviews

2.6
226 reviews
5 stars
59
4 stars
28
3 stars
19
2 stars
7
1 star
113

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences of long wait times and poor communication.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.

Delivery Issues

Customers frequently experienced delays in delivery, with some orders reported as never arriving at all.

Food Quality

Several reviews mentioned cold, undercooked, or poorly made pizzas, leading to dissatisfaction with the food.

Management Concerns

Multiple customers expressed frustration with management's lack of accountability and poor handling of complaints.
  • AP
    Ava Pottschmidt
    4 days ago
    5.0
    They got my order correct and handled the drunk recipient of the order thinking the order was not correct (they forgot what they asked for) very well😅
  • BF
    Bree Fried
    6 days ago
    1.0
    Pizza was all crust and no sauce and barely any cheese. Literally only half of it was edible. And both pizzas were this bad so it’s a consistent thing. Don’t waste money here, extremely disappointing. The pizza looks like if someone who had never seen a pizza before tried to make one. Like why all the crust? why no sauce? why does it look 4 hours old but it’s fresh? Who made this pizza, an alien?
  • JS
    Jewel Stewart
    Dec 7, 2025
    1.0
    We were waiting over an hour and a half for our food. Called them they told us that they didn’t have any drivers so they were going to use DoorDash. Manager hung up on us and was rude. Waited longer with no delivery. Turns out they left our food in front of our door with no notification that they arrived. Our food was cold. Called them back for the manager to continue being rude.
  • KK
    Ken Kaneki
    Dec 7, 2025
    1.0
    Manager hung up on me after I called to ask where my order was after waiting an hour
  • JJ
    Jim
    Nov 25, 2025
    3.0
    I got a couple stuffed crust pizzas. The pizza was super thin in the middle and soggy. The crust was uncooked on the inside (not just the cheese). Pizza was not great at this location.
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Columbus, OH?

Delivery is available Monday to Thursday and Sunday from 9:30 AM to 2:00 AM, and on Friday and Saturday from 9:30 AM to 3:00 AM.

What are the takeout hours at this Papa Johns location?

Takeout hours are Monday to Thursday and Sunday from 9:30 AM to 1:00 AM, and on Friday and Saturday from 9:30 AM to 2:00 AM.