Papa Johns Pizza

Reviews

• JM

  Jazionae Montgomery

  6 days ago
  1.0
  They gave my food to somebody else and they refuse to answer the phone they are very unprofessional
• MF

  Mr. Fowler

  Mar 6, 2026
  2.0
  Was really uninspiring and look nothing similar to the advertisement
• TT

  Tiffany Townsend

  Mar 1, 2026
  1.0
  We are not regular customers of Papa John's, but after seeing the commercial for the new pan pizza, we decided to give it a try. I truly wish I had reviewed this location’s reviews beforehand. When I placed the order, I believed I was speaking directly with the location. I later learned it was a call center, which was never disclosed. I was asked to spell my last name (Townsend), which I did carefully. I received the total, pickup time, and an email confirmation stating the order was ready for pickup. When my husband arrived, he was told there was no order under Townsend. I was later told it was under “Tiffany X.” I am unsure how “X” was derived from Townsend after spelling it out. The confirmation email did not list a last name at all, and since I was at home with the email, my husband did not have it. He ultimately left without the pizza and came home understandably frustrated. When I contacted the store and spoke with the manager, Mike, there was no apology or acknowledgment of the inconvenience. I was simply told, “The pizza is here if you want it.” Mistakes can happen, but how they are handled makes all the difference. This location would benefit from stronger customer service leadership and training, particularly in how concerns are handled and resolved. I will also be addressing this matter with corporate leadership so it does not go unnoticed. This experience was extremely disappointing, especially for first-time customers.
• JD

  Jonathan Dever

  Feb 5, 2026
  1.0
  Food was inedible. Undercooked, not cut enough that I could even separate the slices. Somehow the bottom is covered in burnt cheese. Even closed the box on the side of the pizza for good measure. Was really looking forward to trying this and instead wasted 15$ and over a half hour of driving just to end up eating colt cuts from the fridge.
• CI

  carey ingram

  Jan 27, 2026
  5.0
  Pizza was extra cold but nothing my oven couldn't handle.. the $9.99 special was worth the wait time.

Frequently Asked Questions About Papa Johns Pizza