Business Details
About
Pizza RestaurantPapa John's
At Papa Johns Pizza in Columbus, OH, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Columbus pizza for any occasion. Call us for pizza delivery in Columbus or stop by 4960 West Broad Street for carryout to order the best pizza in Columbus, along with breadsticks, wings, and more!
Details
- DeliveryAvailable
Location
Hours
Reviews
3.0
479 reviews
5 stars
174
4 stars
57
3 stars
37
2 stars
33
1 star
178
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, unresponsive staff, and poor customer service experiences.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.
Food Quality
Several customers expressed dissatisfaction with the quality of the pizza, citing problems like excessive crust, lack of toppings, and cold food.
Staff Behavior
There were multiple complaints about rude or unprofessional behavior from staff members.
Mixed Experiences
While many reviews were negative, a few customers did mention positive experiences with food quality and service.
- MDMarcus Diggs6 days ago2.0This place is all over the spectrum. It is either just one employee trying to do it all as far as answering the phones, taking orders, cooking everything, packaging everything, and dealing with customers and delivery drivers. Or it is five or six employees in there all arguing and tripping over each other and not getting anything done in the meantime. I have ordered delivery before and been told that it’ll be ready in 15 minutes, I’ll drive there within 10 minutes, and then I’m still waiting a half an hour later. Once somebody actually acknowledges you then you’re told it’ll be another half an hour. Just this past week, my wife and I ordered because my father-in-law was in town. We got delivery so no one would have to leave to go get it. Well, the delivery gets passed off to DoorDash and most of our order was missing. So there’s no way to know if it was the store who skimped, or the DoorDash delivery driver who thieved. And, nobody wants to go down that rabbit hole at 9:30 at night and try to track down. Who exactly did what when you know everyone’s just going to deny it. It’ll be a long time before we even think about ordering here again.
- NMNima MohamedDec 28, 20251.0They’re literally so lazy It took them a while too late asked me what I wanted. I just stood there with kids like what do you think I’m standing there for and then they have the audacity to give me bonus wings that look like this they should be out of business.
- MMMercyDec 20, 20251.0Just ordered. Food got delivered, I took a bite and instantly got sent to the toilet. Won’t be eating here again🤒
- SASierra ArnoldDec 17, 20251.0I ordered a original crust and received a thin crust in the managers telling me if this is original crust, please be for real
- THTim HedrickDec 2, 20251.0Worst service on the West side. Ordered two pizzas and wings at 5:30 p.m. The app said DoorDash was delivering at 6:30, then 7:10, then 7:30. Then updates stopped. No call from store to explain delay. Pizza arrived at 8:30 pm, 3 hours later. Pizza was cold. No sorry no coupons no refund. Contacted corporate got a form email and no follow up. They suck.
Frequently Asked Questions About Papa Johns Pizza
What are the delivery hours for Papa Johns Pizza at 4960 West Broad Street?
Delivery is available from 9:30 AM to 1:00 AM Monday through Thursday and Sunday, and from 9:30 AM to 2:00 AM on Friday and Saturday.
Can I pick up my order at Papa Johns Pizza, and what are the takeout hours?
Yes, takeout is available from 9:30 AM to 1:00 AM Sunday through Thursday, and until 2:00 AM on Friday and Saturday.
Does Papa Johns Pizza offer contactless delivery?
Yes, Papa Johns Pizza provides no-contact delivery to ensure safety and convenience for customers.
How can I order Papa Johns Pizza online for delivery or carryout?
You can order online through their website or mobile apps. Visit the delivery order page at https://www.papajohns.com/order/viewStoreMenu/DELIVERY/BUSINESS/2890 or the carryout order page at https://www.papajohns.com/order/viewStoreMenu/CARRYOUT/BUSINESS/2890.
Where is Papa Johns Pizza located in Columbus, OH?
Papa Johns Pizza is located at 4960 West Broad Street, Columbus, OH 43228.
What kinds of food items are offered at Papa Johns Pizza?
Menu items include pizza, wings, desserts, breadsticks, cheesesticks, and beverages.
Where can I find Papa Johns Pizza deals and specials?
Visit https://www.papajohns.com/order/specials for current deals and specials at Papa Johns Pizza.
Are there any other pizza restaurants near Papa Johns Pizza at 4960 West Broad Street?
Yes, nearby pizza options include another Papa John's Pizza location and Pizza Hut, which you can visit before or after your meal for variety.
What nearby places can I visit for automotive needs when visiting Papa Johns Pizza?
O'Reilly Auto Parts and Thorntons gas station are nearby for automotive parts, fuel, and convenience items, making it easy to handle multiple errands in one trip.
Are there any local services like laundromats or financial services near Papa Johns Pizza?
Yes, The Wash & Tan laundromat and Cyber Check financial service are nearby, so you can conveniently take care of errands while enjoying your meal.