Papa Johns Pizza

3.1
470 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Columbus, OH, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Columbus pizza for any occasion. Call us for pizza delivery in Columbus or stop by 4960 West Broad Street for carryout to order the best pizza in Columbus, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
4960 West Broad Street, Columbus, OH
43228, United States

Hours

Reviews

3.1
470 reviews
5 stars
172
4 stars
57
3 stars
37
2 stars
32
1 star
172

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely long wait times for orders, often exceeding the estimated delivery time.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including wrong items, missing items, and incorrect toppings.

Customer Service

Customers expressed dissatisfaction with the customer service, citing rude staff, unhelpful responses, and difficulty reaching management.

Food Quality

While some customers enjoyed the food, many reported receiving cold, poorly made, or incorrectly prepared pizzas.

Cleanliness

Several reviews mentioned the store being dirty and unkempt, contributing to a negative overall experience.
  • HH
    Hunter Hikes
    3 days ago
    1.0
    Ordered during a busy time with is fine. Waited over an hour for 1 pepperoni pizza. Got here and the pizza didnt have cheese on most of it. Just a thrown together mess. I’m gonna eat it but I will never order from this store again. Hope they find people who care about their jobs
  • TH
    Tiffany Husak
    Nov 16, 2025
    1.0
    Forgot things on order and when trying to call the establishment to correct order they act like their to busy cause you legit sit on the phone waiting for over 20 mins to have the phone ring then get their stupid recording again over and over and no one ever answering.
  • AW
    Amanda Wise
    Nov 2, 2025
    1.0
    We ordered at 5:45pm and the tracker page told us we could pick up between 6:08-6:18. We got our pizza at almost 7pm after being told they didn’t have the order (along with several other customers). We got out to the car and noticed the four sauces that are advertised to come with the “Pappa Dippa” pizza were missing so went back in to ask (after waiting almost an hour) and the guy said “Did you think to look inside the box?”. As if we didn’t look and that is how we came to the conclusion they were missing. Everyone was just super rude, likely there weren’t enough people working and everyone was stressed which is understandable but I still feel like you shouldn’t talk to customers like they’re idiots when they’re just asking for missing items. The wings we got also had no sauce as ordered but luckily we added our own at home. Just disappointed and won’t be back to this location.
  • KM
    Kathryn McGue
    Nov 1, 2025
    1.0
    AVOID THIS LOCATION, they are a straight up joke. Ordered delivery at 6:15, it’s now 8:00pm and I had to go in to get my ordered just for them to be putting the pizza in the oven. Got my delivery fee back but not the tip, my tip is to answer the phone.
  • HC
    Heather Clark
    Oct 17, 2025
    1.0
    I ordered on the papa John’s app for delivery today around 4:15pm when tracking the order it said the pizza would be here between 4:38-4:48, and that DoorDash was delivering the order. I get a text from DoorDash at 4:52 saying “sorry you might want to cancel this. I've never seen more nothing getting done. and crew fighting this order is not even close to in the oven. they wont give me a time“. I called and spoke with the manager, she seemed pretty annoyed and told me my pizza was done and yelled for the DoorDash drive while on the phone, and informed me my pizza would be to me on 8-10min. Well I didn’t get my pizza until 32 minutes later around 5:38pm. The thin crust pizza was thicker than the original crust pizza, the thin crust wasn’t cut all the way through..The original crust pizza had sauce on half and kind of faded to nothing on the other side, the original crust was so thin it was almost see through and it was at basically room temp by the time I got it. Now I might not have been so bothered by this but I have a problem with this place EVERY single time I order. Last time it took forever, before that the order was wrong and before that which was a long time ago I was delivered breadsticks that were completely raw in the middle, you could literally pull them apart and the raw bough stretched like a string. I wouldn’t have paid what I paid for what I got and the managers customer service wasn’t that of a manager. This place needs to do better, I won’t be ordering here again.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza at 4960 West Broad Street?

Delivery is available from 9:30 AM to 1:00 AM Monday through Thursday and Sunday, and from 9:30 AM to 2:00 AM on Friday and Saturday.

Can I pick up my order at Papa Johns Pizza, and what are the takeout hours?

Yes, takeout is available from 9:30 AM to 1:00 AM Sunday through Thursday, and until 2:00 AM on Friday and Saturday.