Panera Bread

3.4
385 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Columbus is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
3874 Morse Rd, Columbus, OH
43219, United States

Hours

Reviews

3.4
385 reviews
5 stars
154
4 stars
61
3 stars
40
2 stars
35
1 star
95

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and unprofessional staff behavior.

Food Quality

Many reviews mentioned declining food quality, including cold meals, incorrect items, and poor portion sizes.

Cleanliness

Several customers noted cleanliness issues, particularly in restrooms and dining areas.

Customer Experience

Mixed experiences with customer service; some employees were praised for their friendliness while others were criticized for rudeness.

Value for Money

Customers expressed dissatisfaction with pricing relative to portion sizes and food quality.
  • JB
    James Earl Bond
    2 days ago
    1.0
    Came the other day for my daily black coffee since panera coffee is my go to. An hr later felt sick, like puking. It was the only thing I ingested at the time. Never happened before at a Panera location.
  • KK
    Knot Kool
    3 days ago
    1.0
    Not sure why the rude service. Thanks
  • PT
    Phil Taylor
    Nov 13, 2025
    1.0
    Ordered online a whole Chicken Caesar salad and got NO Chicken on it. Also, no fork (only spoon)...how many people eat salad with a spoon? Called store and was told I have to come back to fix. Asked about Rewards credit or other but was sold they cannot do anything. Paid by gift card so I can't dispute cost. Manager would not even talk to me. Poor service the employee who answered phone did not even apologize for the problem. Owner needs to do some training starting with the Manager!
  • LO
    Lisa Olszewski
    Nov 11, 2025
    5.0
    As always, Panera's food is delicious! Their winter autumn squash soup is definitely worth a try.
  • RR
    Ray Rous
    Oct 29, 2025
    2.0
    Panera used to be such a good place to eat. They had the best rye bread with caraway seeds. The changes they went through really brought the place downhill. I still occasionally get the sourdough bread, or a pastry. But the prices are such that I only do that on occasion. My last visit I had to wait a long time for service. This trend towards kiosk orders is annoying.

Frequently Asked Questions About Panera Bread

Does Panera Bread at 3874 Morse Rd accept reservations?

No, Panera Bread does not accept reservations at this location.

What are the operating hours of Panera Bread on weekdays?

Panera Bread is open from 6:00 AM to 9:00 PM Monday through Friday.