Panera Bread

3.5
990 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Columbus is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
1531 Hilliard Rome Road, Columbus, OH
43228, United States

Hours

Reviews

3.5
990 reviews
5 stars
372
4 stars
224
3 stars
119
2 stars
93
1 star
182

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service, particularly from management.

Food Quality

Mixed reviews on food quality, with some praising specific items while others complained about portion sizes and freshness.

Cleanliness

Multiple reviews highlighted cleanliness issues, including dirty tables and unsanitary conditions in the restaurant.

Atmosphere

The atmosphere was generally described as pleasant and inviting, although some noted it could be disrupted by staff behavior.
  • DW
    Delmer Wells
    Dec 27, 2025
    5.0
    I've had breakfast here on a recent Friday and a Saturday. It had a very peaceful and relaxing atmosphere both times. The staff is great. Coffee and breakfast sandwiches are top-notch.
  • MH
    Mark Hamilton
    Dec 21, 2025
    3.0
    Soups are good. Prices are very high. Food does not warrant the price
  • MM
    Mylah Morris
    Dec 15, 2025
    4.0
    There was only one register open and no kiosk ordering options so I had to wait to order. My order took maybe 10-15 minutes once I placed it but it came out good.
  • PL
    Paula samantha Luna luna
    Dec 6, 2025
    5.0
    Excelente servicio!!!
  • DD
    David Daza
    Nov 23, 2025
    1.0
    This place blows. Customer service is ridiculous. Why do I show up 10 mins after ordering and still have to wait another 10 mins for my food to be ready? It's an egg sandwhich and a bagel!? And there's no one in line. Truly pathetic this is.

Frequently Asked Questions About Panera Bread

Does Panera Bread at 1531 Hilliard Rome Road accept reservations?

No, this Panera Bread location does not accept reservations.

What are the operating hours for Panera Bread in Columbus, OH?

Panera Bread is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 8:00 PM on Sundays.