Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.0
2,071 reviews
5 stars
519
4 stars
352
3 stars
360
2 stars
211
1 star
629
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times at the drive-thru, often exceeding 10-20 minutes, even during non-peak hours.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor communication from staff regarding order fulfillment.
Customer Service
Numerous customers expressed dissatisfaction with rude or unhelpful staff, citing a lack of professionalism and poor management.
Food Quality
Several reviews mentioned that food items were often cold, stale, or poorly prepared, leading to a negative dining experience.
Inconsistency
The overall experience varied greatly, with some customers reporting good service and fresh food, while others faced significant issues.
- PGPranish Gurung1 day ago3.0TOO LONG. I am so starving with my dad, who is not starving, wait for 11 o’clock to change the menu.
- KLKate LewisNov 5, 20251.0drive thru times are always slow when they’re not busy there’s almost always a 5-15 minute wait just to talk to someone on the speaker.
- MKMama KeishaOct 28, 20251.0This is the worst McDonald’s in the State of Ohio. I’ve been to McDonald’s in low to high populated and busy areas but this one is the Worst! I waited in the drive thru for 30 minutes to have my order incorrectly filled and was told I had to come in to get the medium fries, where I found no one to help me. Only with an elevated tone asking for help did someone come to the counter. But even after taking the order there was no urgency… I was asked again what I had ordered before receiving my order moments later as the guy who took the order went to the back. What’s wrong with your customer service, performance (quality and time) metrics? Whatever happened to McDonald’s? Maybe it is time for AI to take over the back office of McDonald’s, do all the flipping and bagging. There’s no service in the current model… the drive thru and dine/order in is an epic fail! Call me if you desire to re-engineer this service model to create experiences again that are enjoyable, timely and accurate but until then, I’ll do a hard Pass at this location forever.
- WHWhitney HardyOct 19, 20251.0I just moved in this neighborhood and already i HATE this McDonald's. They took monopoly pieces off food boxes. They are always standing around and burgers be old. Fries are always fresh but I'm almost certain that's because they always eating them. It's not hard to deliver great customer service, especially at McDonald's, just serve fresh food with a smile, damn. And clean the damn tables. This location will not get my money. Get it together.
- MAMarie AmezquitaOct 18, 20251.0Horrible management team, horrible wait time, and bad location overall. Chloe, the manager on duty at the time, was no help to anything useful. She was rude, condescending, and lacked any knowledge of good customer service.
Frequently Asked Questions About McDonald's
What are the regular opening hours of McDonald's at 6914 E Broad St, Columbus, OH?
McDonald's is generally open from 4:00 AM to 1:00 AM on most weekdays, with variations on Tuesday and Wednesday. On Thursday through Sunday, it operates 24 hours.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open from 4:00 AM to 1:00 AM on most days, with extended hours and even 24-hour service from Thursday to Sunday.
Can I order McDonald's delivery online and what are the delivery hours?
Yes, delivery is available with hours generally matching the restaurant's opening times, typically from early morning until after midnight.
What types of payment does McDonald's at 6914 E Broad St accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services are provided at this McDonald's location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Is there a mobile app to order from this McDonald's?
Yes, you can use the McDonald's App available on both Apple App Store and Google Play Store for convenient mobile ordering.
What nearby fast food restaurants are close to McDonald's at 6914 E Broad St?
Nearby fast food options include KFC, Wendy's, Taco Bell, and Charleys Cheesesteaks and Wings, providing alternative choices in the area.
Are there any nearby food options for pizza lovers?
Yes, near McDonald's you'll find Donatos Pizza, Domino's Pizza, and Romeo's Pizza for various pizza choices.
What automotive services are available near this McDonald's?
Nearby automotive services include AAA Car Care Plus Reynoldsburg, Discount Tire, AAA Ohio, and Jiffy Lube for tire, brake, and oil change needs.
How can nearby places like Giant Eagle or Blacklick Family Dental complement a visit to McDonald's?
After dining at McDonald's, customers can conveniently shop at Giant Eagle or schedule dental appointments at Blacklick Family Dental nearby, making errands easier.