McDonald's

3.4
993 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4840 N Hamilton Rd, Columbus, OH
43230, United States

Hours

Reviews

3.4
993 reviews
5 stars
316
4 stars
226
3 stars
156
2 stars
110
1 star
185

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff interactions, leading to frustration and dissatisfaction.

Food Quality

Many reviews highlighted poor food quality, including cold, stale, or incorrectly prepared items, with some customers experiencing food safety concerns.

Cleanliness

The cleanliness of the restaurant was frequently mentioned, with some customers noting dirty dining areas and unsanitary conditions.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and enjoyable meals, indicating that experiences can vary significantly.

Management Concerns

Several reviews pointed to issues with management, including lack of accountability and poor customer service handling.
  • HD
    Henry Derstine
    Nov 2, 2025
    2.0
    I live close so stop here often. I would suggest staying away until they get their parking lot construction done. If you try and park to go inside you get trapped by the line in the drive through. If you try to go through the driver through you are stuck in the construction and need to wait for trucks to move. Hopefully this will end soon but definitely not fast and easy.
  • DR
    Darby Rowe
    Oct 21, 2025
    2.0
    I normally prefer this McDonald’s over the others near me, however my last visit was terrible. It took 25 minutes to receive my order at curbside, and by the time I got it my frappe was completely melted. I think there has been a change in management recently at this location that has made it go downhill.
  • RS
    RONALD S
    Oct 12, 2025
    2.0
    Took 8-9 minutes and they got my mobile order wrong. Took 3 tries and 1 1/2 hours to get thru to customer service¿¿¿¿ Barely understood English (offshore but ot sure about country). Going to pass info on to team leaders. Still waiting to hear!
  • JW
    JAMES WATSON
    Oct 12, 2025
    5.0
    Service was good the food was horrible. I only came here for the monopoly game pieces.
  • SS
    Steven Stanley
    Sep 24, 2025
    1.0
    Sitting here waiting for just some chicken nuggets while a bunch of the employees are screaming at eachother and actively fighting. Not surprised at all

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's on Hamilton Rd in Columbus?

McDonald's on 4840 N Hamilton Rd is open from 5:00 AM to 10:00 PM every day of the week.

Does this McDonald's location offer delivery services?

Yes, delivery is available daily from 5:00 AM to 1:00 AM. You can order online through their delivery website or the McDonald's App.