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McDonald's

3.4
(1538 reviews)

Business Details

(614) 267-3377
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2865 Olentangy River Road, Columbus, OH
43202, United States

Hours

Reviews

3.4
1,538 reviews
5 stars
545
4 stars
275
3 stars
268
2 stars
121
1 star
329

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with several customers reporting negative interactions with employees and management.

Food Quality

Mixed feedback on food quality, with some customers praising the freshness while others complained about cold or poorly prepared items.

Speed of Service

Many customers experienced long wait times, with several noting that the service was not consistent with the fast food standard.

Cleanliness

Some customers appreciated the cleanliness of the restaurant, while others noted dirty tables and floors.

Operational Issues

Frequent complaints about the restaurant being closed during posted hours and issues with mobile order fulfillment.
  • TT
    Tony
    Jan 22, 2026
    4.0
    Not a bad McDonald's! Food was hot and clean bathroom!
  • LS
    Lindsay Smithson
    Jan 4, 2026
    1.0
    Not that McDonalds is notorious for greatness, but I am a service provider for AAA and I stopped in to get food during my break, and use the restroom because I had not gotten a chance to relieve myself for several hours due to high call volume. Upon entering, I placed my order at the kiosk then went to go use the restroom. At that point a woman behind the counter yelled at me that the bathrooms were being cleaned. So I waited several minutes while they were preparing my food and witnessed them being extremely disrespectful to another customer who had to ask for them to correct his order multiple times. During that whole time, nobody went in or out of the restrooms, so I peeked my head in and saw nobody in the restroom and figured they must have finished that restroom and were cleaning the other one. So I went in because all I needed to do was pee, as I had been holding it for hours already. At that point that same woman came into the restroom and harassed me further yelling "I clearly said we were cleaning the bathrooms". I replied "there was nobody in here, so who's cleaning?" Mind you, I did not make a mess or do anything destructive, I am literally just someone who works in a truck all day and needed to pee. Sounded to me more like the worker didn't want anyone to go in there and make a mess, which I didn't. It was extremely unprofessional and made me super uncomfortable that she felt the need to follow me into the bathroom to yell at me. The bathroom is literally there for people to use it, wtaf is y'all problem...??? Very rude staff person, I wasn't causing any trouble.
  • SJ
    Sean Jones
    Dec 21, 2025
    1.0
    Really bad tasting expresso and made me sick 🤢🤢🤢, disgusting taste and worst coffee ever. This is supposed to be OSU McDonald's 🤬🤬🤬
  • KT
    Kalbaev Tynystan
    Dec 15, 2025
    1.0
    I am still waiting for my order, made order around 15 minutes ago, there are more people who haven't got their orders yet, I don't know why they call themself "Fastfood"..... then I found out that they even placed order there, I was rushing to campus because I have exam today and because of 25 minutes of it I getting late there......
  • RL
    Rob Lynskey
    Dec 8, 2025
    1.0
    I swear this store is closed more than its open anymore. Just went there and at 9:10pm drive thru is blocked off by cones, and all the doors are locked. This is how it is anymore.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 2865 Olentangy River Road, Columbus?

The restaurant is open from 6:00 AM to 10:00 PM from Monday to Sunday except Saturday when it operates 24 hours.

What are the delivery hours for this McDonald's location?

Delivery is available daily from 5:00 AM to 11:30 PM except Friday and Saturday when it's available 24 hours.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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