Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,526 reviews
5 stars
541
4 stars
273
3 stars
268
2 stars
121
1 star
323
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, particularly from management, leading to a negative dining experience.
Service Speed
Customers frequently mentioned slow service, especially during peak hours, with some experiencing long wait times for their orders.
Food Quality
Feedback on food quality was mixed, with some customers receiving cold or improperly prepared items, while others praised the freshness and taste.
Cleanliness
The restaurant was noted for being clean by some customers, although others reported dirty tables and sticky floors.
Staff Attitude
While some employees were praised for their friendliness and helpfulness, many reviews highlighted a consistent issue with staff having a poor attitude.
- IDIsabella DavisOct 26, 20252.0I was shocked at how rude some of the workers are at this place. They had forgot to give me a cup, so I asked a young girl bagging food, who blatantly disregarded me and said “isn’t she over there” in a very mean tone, to not only me, but her fellow worker. The older woman who did give me the cup, was thankfully so nice.
- LSLogan SOct 26, 20255.0The lady working around 3am on 10/26/2025 was a better worker than I've seen in sit-down restaurants. Kind, attentive, and super friendly. I'm not one to leave reviews on fast food spots often but I truly hope the worker who served me gets the recognition she deserves.
- SHSharon HayesOct 20, 20255.0I feel like it's worth noting how awesome the staff is here! Every time I come here, they go above and beyond to make sure things are running smoothly and orders are correct. One time an order I placed and paid for at the kiosk wasn't correctly sent to the kitchen and the woman working at the register said, "No worries, let me know what the order was and I'll take care of it!" No questions asked, no acting suspicious of me!
- JHJ HOct 6, 20251.0Have placed mobile orders on multiple occasions at this location to be told that they don’t have the order or that the order has already been picked up. My guess is employees are taking orders or giving them out to their friends and marking them as picked up.
- SCSheds & CompanySep 18, 20251.0I was 35 minutes early for work today …. Oh wait… no I wasn’t. At least not after stopping at this McDonald’s 😠 I waited just shy of 30 minutes for some hotcakes and sausage… That is unacceptable. Honestly the manager there is pretty condescending. I see him often and it’s always the same attitude towards the customer. Like the customer is an idiotic annoyance. Not sure if that was proper grammar. Anyway this location is about to be on my list of “no go” locations. Bye 👋
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 2865 Olentangy River Road, Columbus?
The restaurant is open from 6:00 AM to 10:00 PM from Monday to Sunday except Saturday when it operates 24 hours.
What are the delivery hours for this McDonald's location?
Delivery is available daily from 5:00 AM to 11:30 PM except Friday and Saturday when it's available 24 hours.
Can I use the drive-through service at this McDonald's and what are its hours?
Yes, drive-through is available daily. Monday to Thursday from 5:00 AM to midnight, Friday until 4:00 AM next day, Saturday 24 hours, and Sunday from 4:00 AM to midnight.
What services does this McDonald's offer for convenient pickup and delivery?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Is there a mobile app to order from McDonald's at this location?
Yes, you can order using the McDonald's app available on both Apple App Store and Google Play Store.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-through?
Yes, this McDonald's has a drive-through service.
What nearby places can I visit before or after dining at McDonald's on Olentangy River Road?
Nearby places include Big Lots for shopping, Raising Cane's for alternative dining, and The City Apartments if you're visiting or staying nearby.
Are there other dining options near McDonald's at 2865 Olentangy River Road?
Yes, nearby dining options include Applebee's, Skyline Chili, Taco Bell, and El Jalapeno Mexican Restaurant.
How can nearby landmarks help in finding this McDonald's location?
The restaurant is near Olentangy River, a well-known landmark, and Red Roof PLUS Columbus Ohio State University hotel, which can be useful points of reference when visiting.