McDonald's

3.3
1487 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1377 Harrisburg Pike, Columbus, OH
43223, United States

Hours

Reviews

3.3
1,487 reviews
5 stars
462
4 stars
291
3 stars
289
2 stars
169
1 star
276

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and incorrect orders.

Food Freshness

Many reviews indicated that food often tasted old or was improperly cooked, with complaints about cold and undercooked items.

Drive-Thru Experience

While some customers praised the speed of the drive-thru, others noted long wait times and issues with order accuracy.

Cleanliness Issues

Several customers mentioned unsanitary conditions, including reports of cockroaches and unpleasant odors.

Management Concerns

Multiple reviews highlighted issues with management, including unprofessional behavior and lack of responsiveness to customer complaints.
  • HS
    Helena Marie Salvito
    Nov 12, 2025
    5.0
    Fast and fresh!
  • KE
    Kristi Ellison
    Nov 11, 2025
    2.0
    They don't unlock half of the doors. I dont want to go to McDonald's that has 3 of the 4 doors locked during operating hours. I'll go to a location that wants us to come in and spend our money. Not inviting to customers.
  • MM
    MybestisYettocome
    Oct 26, 2025
    1.0
    I was third in line on the left side to order . Like 8 cars already ordered to the left side. Wasted so much time I didn’t even want to order. I told them as the cars in front on me blew the horn they were able to finally squeeze through to leave .
  • SS
    Steve Sheets
    Oct 22, 2025
    5.0
    I usually go late at night and use the drive-thru they have two drive through speakers. The service is always fast and the staff is always friendly even late at night. Sometimes I have to wait for my food out front but it never takes that long and it's always fresh and hot when I get it.
  • TC
    Theresa Caven
    Oct 12, 2025
    2.0
    Every time I order delivery, something is missing and/or wrong. This time I didn't receive the cookie tote I ordered. Usually straws and sauces are missing. How hard is it to read the receipt?

Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's at 1377 Harrisburg Pike?

The dine-in services are available from 7:00 AM to 7:00 PM every day of the week.

When can I use the drive-through service at this McDonald's location?

The drive-through is open daily from 5:00 AM to midnight (12:00 AM), except on Sundays when it opens at 6:00 AM.