Krispy Kreme

4.1
1533 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Columbus.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
1021 Polaris Pkwy, Columbus, OH
43240, United States

Hours

Reviews

4.1
1,533 reviews
5 stars
897
4 stars
280
3 stars
100
2 stars
71
1 star
185

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers feeling ignored or treated poorly during their visits.

Product Availability

Customers frequently reported that popular donut varieties were unavailable, leading to disappointment, especially after placing orders in advance.

Cleanliness

Several reviews mentioned unsanitary conditions in the store, including dirty floors and bathrooms, which detracted from the overall experience.

Quality of Donuts

While some customers praised the taste of the donuts, many expressed dissatisfaction with the freshness and size, noting that they appeared stale or smaller than expected.
  • MG
    Malina Gugle
    2 days ago
    1.0
    I put an online order in for a half dozen then 30 minutes later I get to the store. About 4 other people are waiting by the “order pickup” and we all get yelled at that we have to stand in line like everyone else cause we can’t just “cheat the line” by ordering online. I thought that was literally the whole point of ordering online. On top of that I ordered a fancy 7 dollar coffee and their machine was broken and I didn’t get that money back. If you come here, just go through the drive through
  • SJ
    Stephanie Johnson
    Jan 3, 2026
    1.0
    Incredibly rude. Read the reviews. This location has deteriorated from rude customer service. Higher up Krispy Kreme needs to take note.
  • CC
    Chris Chopin
    Jan 1, 2026
    5.0
    Hot donuts and friendly atmosphere.
  • JS
    Joanna Swift
    Dec 13, 2025
    1.0
    Waited 10 minutes at the drive through screen with no customers ahead and give minutes at the window. The employee had an attitude so just told her to forget the order
  • DD
    Dustin
    Dec 13, 2025
    1.0
    Messed up my order so I had to pay twice to get my 2 dozen donuts. After I paid again they shut the window and left, about 5minutes passed and she opened the window and said “what do you want?” I replied “my second order of donuts I paid for” . She left again and then finally brought my other donuts. The box was super dirty and sticky. I will now be coming back!

Frequently Asked Questions About Krispy Kreme

What are the standard opening hours for in-store dining at Krispy Kreme Columbus?

Krispy Kreme Columbus is open for in-store dining from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.

When is the Krispy Kreme Columbus drive-through open?

The drive-through is open from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, extending to 11:00 PM on Friday and Saturday.