Jimmy John's

Reviews

• NS

  Natalie Scott

  Dec 16, 2025
  1.0
  Ordered Terrible ! Food cold , ice melted in drink ! An hour for delivery .😡
• GR

  Gearhead Rob

  Dec 10, 2025
  5.0
  Normal lunch here a few days a week
• JM

  John Mulhearn

  Nov 5, 2025
  1.0
  On 10/24/25 I ordered a sandwich to be delivered. I placed the order at 2pm with a delivery window of 3:45-4:00pm through the Jimmy John’s app. At 4pm, I get a notification from Uber Eats saying my driver was on the way to the store and would be delivering my food by 4:19pm. I work from home and my lunch break is only 3:45-4:15pm, so a 4:19 delivery would be too late. I called the store and was told they had to delegate the order to a third party because the delivery driver wasn’t in. I asked why that meant my order was going to be late as they could’ve delegated the order earlier. I was told they didn’t have any control over the third party delivery. I told the store the order needed to be cancelled because it would arrive too late and asked what could be done about the inconvenience. I was told the order could be cancelled but nothing could be done for the inconvenience. I said ok and completed the call. I then called the corporate customer service and explained what happened and was told that I would get contacted within 24 hours by the franchise owner. I asked if the owner could follow up by email as I can’t take calls while at work. No response. I called the corporate customer service back the following Tuesday and was told I should’ve gotten a contact and that they would follow up in 24 hours and if not to call back. The next day, Wednesday, still no contact so I followed back up with corporate. I was told that the store responded to them and said I have been contacted and told I have a credit at the store under my name and I needed to call the store to see what that credit was. I then called the store and spoke with a manager who told me that the order was refunded but there was no credit under my name. I called the corporate customer service back and told them that no credit existed and the owner had lied to them not only about contacting me but also about having issued a credit. I was told that, again, I would be contacted by the franchise owner within 24 hours and to follow back up if I wasn’t. At this point I have called every week day and still gotten no contact or follow up about how this would be prevented in the future. To be clear, I am not asking nor have I asked for anything more than contact. This is not my first issue with deliveries from this store and I am just trying to find out that it’s being fixed. I’m not asking and have not asked for anything free, just to have a simple dialogue. My attempts have been met with nothing but lies and silence. This whole situation could have been handled a number of different ways that would have resulted in a more positive experience, but instead it has been handled with misdirection, lies, and a total like of communication. My only hope is that this review serves as a warning to other customers to avoid this location and that it lets the owners know that this level of service is not acceptable and will not go unanswered.
• MM

  Mark

  Sep 24, 2025
  2.0
  Jimmy John's is pretty rough anymore. I'd move along and pick something better that's a lot closer. It's not hard.
• KW

  Kenny Wellendorf

  Sep 6, 2025
  1.0
  Just stopped in this evening to get a sub for a friend and told closed at 930. And then this guy became violent not knowing his shit. I suggest you vest these people that you hire. Seriously wanting to start something? Due better as a franchise in hiring