Jimmy John's

3.5
185 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1039 Polaris Pkwy, Columbus, OH
43240, United States

Hours

Reviews

3.5
185 reviews
5 stars
74
4 stars
36
3 stars
21
2 stars
10
1 star
44

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong toppings.

Service Speed

While some customers praised the speed of service, many others experienced long wait times for both in-store and delivery orders.

Food Quality

The quality of food received mixed reviews, with some praising freshness while others noted issues like old ingredients.

Staff Attitude

Customer experiences with staff varied widely, with some noting friendly service while others reported rudeness and unprofessional behavior.

Cleanliness

The cleanliness of the location received mixed feedback, with some customers finding it acceptable and others noting unsanitary conditions.
  • MM
    Ms Mads
    Nov 23, 2025
    5.0
    So yummy, nice counter crew
  • BW
    Bill W8DSX
    Oct 16, 2025
    1.0
    Old lettuce, had to scrape off to avoid illness! when i ordered 4 employees present, two were just standing around yakking. had a nice long wait for my sandwich. left lettuce and a nice note, I doubt they will care! I will never eat here again! what a dump!
  • CH
    courtney Halverson
    Oct 7, 2025
    4.0
    Got here right before the lunch crowd so there was no wait. The service was fast, the sandwich was just what I expected, and the place was clean. No complaints.
  • ME
    Madelyn Egelhoff
    Oct 4, 2025
    1.0
    I work close to this location, and often order from here. Not once has an order been correct on customized sandwiches. You guys don’t even cut my sandwich when I request it on every order I make. Last time I went to pick up an order, the man at the counter was extremely rude and acted as if me picking up my food was an inconvenience to him. I don’t know what this store’s issue is, whether you barely pay your employees or can’t read a food ticket, but fix it dear GOD.
  • AA
    Alexis
    Sep 16, 2025
    1.0
    Won't order from there again. The lady threw the sandwich together. The meat looked handcut like she didn't want to dirty her slicer. I know it was late but (815) but I still expected a decent sandwich. I got the night club which I get all the time. Smh never been to this store before but like I said. Won't be back