Jimmy John's

2.8
208 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2165 N High St, Columbus, OH
43201, United States

Hours

Reviews

2.8
208 reviews
5 stars
72
4 stars
18
3 stars
15
2 stars
9
1 star
94

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported extremely long wait times for delivery, with many orders taking over two hours or not arriving at all.

Customer Service

Feedback indicates a pattern of poor customer service, including rude staff interactions and unresponsive management.

Food Quality

Inconsistencies in food quality were noted, with some customers receiving stale or improperly made sandwiches.

Cleanliness and Safety

Concerns were raised about cleanliness and food safety practices at the location, particularly during the pandemic.

Mixed Experiences

While some customers praised individual staff members and the food, many expressed frustration with the overall service and management.
  • AH
    A H
    Dec 9, 2025
    1.0
    DO NOT ORDER FROM HERE!!! I live a half mile away and it is a known thing amongst the locals that this place will just take your money and never give you a product. Have ordered delivery twice in the last month and both times it simply didn't come. Both times without being contacted by the restaraunt. After waiting 2 hours, I called the restaraunt and they said 'we will check on it.' and hung up. Nothing ever came. Went in the next day to still get a sandwich (I'm weak what can I say) and they were closed 30 mins after their posted opening time. Place is a shit show.
  • BC
    Blake C
    Nov 9, 2025
    5.0
    The manager at this jimmy johns was very polite and hilarious. My food was delicious and made very quickly.
  • TT
    T
    Nov 9, 2025
    5.0
    Demetrius makes fire pickle sandwiches
  • GK
    Gabbie Kheyman
    Nov 9, 2025
    5.0
    Demetrius has the best customer service + makes the best picklewiches 🔥🔥🔥
  • TG
    Tanya Garay
    Nov 8, 2025
    1.0
    I wish I could rate this location as a negative star. I have never had such a horrible experience in my life. As someone who has worked every position in a restaurant I am absolutely appalled by the way the "closing manager" handled an issue we had with an incorrect order we received. The "closing manager" had a horrible attitude, yelled at me, told me the issue was my fault and then hung up on me. I usually never write a bad review but with this interaction I have made an exception. Will never return to this location and will be sure to inform anyone I meet to never go as well!