Jimmy John's

3.3
167 reviews

About

Sandwich Restaurant

Location

Jimmy John's
325 E Long St, Columbus, OH
43215, United States

Hours

Reviews

3.3
167 reviews
5 stars
65
4 stars
25
3 stars
13
2 stars
24
1 star
40

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including incorrect orders, slow delivery times, and unprofessional staff behavior.

Food Quality

While some customers enjoyed the sandwiches, there were complaints about stale ingredients, incorrect orders, and overall food preparation quality.

Cleanliness and Atmosphere

Feedback varied, with some praising the cleanliness and welcoming atmosphere, while others reported unsanitary conditions and unprofessional staff interactions.

Staff Friendliness

Some reviews highlighted friendly and attentive staff, but this was inconsistent, with several customers experiencing rude or inattentive service.
  • SS
    SushiRavioli
    Dec 6, 2025
    1.0
    Honestly got my order wrong twice I did dine in too complained gave me an unwhich when I asked for a wrap goes n charges me my wrap price 10.19 gives me lettuce tomatoes and everything that comes on a tuna when I said I just wanted a plain tuna wrap extra cheese and onions on it and then after told them they got it wrong they proceed to give me new Sandwhich not a wrap a Sandwich I get I got my food but a sandwhich is also like 3$ less then wat I purchased also charged me double for my cheese one I said to as extra cheese charged me double extra cheese when said it just once. Service in the store the guy looks like he’s doesn’t even want to be here and when asked when they finished the orde I checked it was mine the lady was beyond quiet n didn’t reply when I asked her hey is this my order. My friends did get all they wanted no issue but I’m a foodie and I also work in restraints since I was teen as well as fast food I can list many ok there bosses look at the comments end of the day. I expect food to not be this quality hope u armt in your guys core season anytime soon on customer service.
  • SC
    S C
    Nov 6, 2025
    2.0
    Just a terribly made sandwich. Almost asked for refund. Will chalk it up as a loss. 😌
  • MC
    Marquise Carroll
    Oct 11, 2025
    5.0
    Night shift is so nice an great the two girl honestly an Dana where so nice an great
  • VR
    Vee Rosé
    Sep 16, 2025
    5.0
    This Jimmy John’s is hands down the best location I’ve ever been to! It’s always kept CLEAN and the atmosphere is always so light and welcoming. The staff are always so kind and quick, I never have to wait long. They know my order by heart, and by the time we finish chatting my food is already ready. It honestly feels like stopping by to see family whenever I come in. Big shoutout to Tiffany, Mia, and Nini!!! They’re my favorites! They always make my food perfect, and it’s like they add a secret ingredient (it gotta be LOVE). They really care about their customers, and it shows every single time.
  • SA
    Smile Atchu
    Sep 14, 2025
    1.0
    The service was very poor the driver lady that took our order was rude and snappy 😒 our food want made right and sloppy