Business Details
About
Ice Cream Shop
Since 1870 Graeter’s has been producing small-batch French Pot ice cream that fans love. We have won the hearts of ice cream lovers across the county and the respect of the nation’s most influential foodies! Give us a try and see what all the fuss is about. We’re sure you’ll fall in love with the legend of Graeter's!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Requires appointmentNot available
Location
Hours
Reviews
4.6
407 reviews
5 stars
311
4 stars
62
3 stars4
2 stars
7
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff behavior is mixed; while some customers praised friendly and helpful service, others reported rude attitudes and poor treatment.
Ice Cream Quality
Many customers enjoyed the ice cream flavors and quality, but there were complaints about inconsistent serving sizes and issues with cleanliness.
Pricing Concerns
Several reviews mentioned dissatisfaction with portion sizes relative to price, indicating a perception of reduced value.
Atmosphere
The shop is generally described as clean and pleasant, with a family-friendly atmosphere, although some noted issues with the drive-thru experience.
Dairy-Free Options
Customers expressed disappointment over the removal of dairy-free ice cream options, which were previously popular.
- MJMi JOct 13, 20251.0Visited this Graeters location on 10/12 around 8 PM and came through the drive thru. I was completely disappointed with how I was treated. The employees had nasty attitudes, refused to serve me, and made me feel completely unwelcome for no reason at all. Their behavior came across as rude, dismissive, and racially motivated, which is absolutely unacceptable. It is sad and disappointing to experience that type of treatment in 2025. The group of young ignorant teens working there will eventually cause this location to be shut down if corporate does not step in. No one should ever have to deal with racism or disrespect when simply trying to buy ice cream.
- JMJeffrey McCallAug 27, 20255.0Very nice staff. Pleasant to work with delicious ice cream
- LTLance ThompsonJul 24, 20252.0I asked for an extra thick shake received a normal less than McDonald’s thickness shake great deal for 10 bucks huh?
- GHGreg HarkinsJul 15, 20255.0One of the best ice cream shops when traveling we always stop here
- MLMick LoJun 28, 20251.0I used to really enjoy Graeter’s, but I’m very disappointed now. I ordered two scoops of ice cream in a cup at two different Columbus locations recently, and both times I was left unsatisfied. The first was at the Westerville store, I received ice cream that was soft-serve or milkshake-like, which shouldn’t be the case. I let it go, thinking maybe it was just bad luck or a machine issue, and decided to avoid that shop for a while. Then a couple of weeks ago, my partner and I went to the Polaris shop. Again, I was disappointed. I ordered two scoops, but my cup had lots of empty space and looked like just a little more than one scoop. Meanwhile, my partner’s cup and other customers’ servings looked normal and full. I submitted feedback on Graeter’s website asking if there’s a standard size or weight for a scoop, but I never got a response. I guess I’ll just get another automated reply here too. I feel I was treated unfairly, paying the same price as everyone else but getting noticeably less. No, I didn’t take a photo or save any proof, I never expected I’d be writing this review until they couldn’t answer a simple question. I’m NOT even asking for ANY compensation. I just want to know what the standard is, so if it happens again, I can politely bring it up to the staff. However... This used to be an ice cream shop I loved — NOT ANYMORE.
Frequently Asked Questions About Graeter's Ice Cream
What is the history behind Graeter's Ice Cream?
Graeter's Ice Cream has been producing small-batch French Pot ice cream since 1870, beloved by ice cream fans and respected foodies nationwide.
Where is Graeter's Ice Cream located?
Graeter's Ice Cream is located at 8749 Sancus Blvd, Columbus, OH 43240, USA.
What are the operating hours of Graeter's Ice Cream?
Graeter's Ice Cream is open from 11:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 11:00 PM on Friday and Saturday.
Does Graeter's Ice Cream offer delivery and pickup options?
Yes, Graeter's offers in-store pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods are accepted at Graeter's Ice Cream?
Graeter's Ice Cream accepts cash, Discover, Mastercard, and Visa for payments.
Can I order Graeter's Ice Cream online?
Yes, you can order online at https://graeters.olo.com/ and view their fountain menu at https://www.graeters.com/stores/fountain-menu.
What products and services does Graeter's Ice Cream offer?
Graeter's offers ice cream, candy, ice cream cakes, catering, and ice cream sandwiches. They also provide catering and food truck services.
Is Graeter's Ice Cream accessible for wheelchair users?
Yes, Graeter's Ice Cream has wheelchair accessible entrances and parking.
Which nearby coffee shops can I visit before or after Graeter's Ice Cream?
Nearby coffee shops include Caribou Coffee and Peet's Coffee & Tea, great spots to enjoy a beverage alongside your ice cream visit.
What entertainment options are close to Graeter's Ice Cream?
Escape Artists, an escape room and amusement park, is nearby and makes for a fun activity before or after visiting Graeter's Ice Cream.
Are there dining options near Graeter's Ice Cream if I want a full meal?
Yes, nearby dining options include Chick-fil-A, Claddagh Irish Pub, and Rude Dog Bar & Grill Polaris for various meal choices around Graeter's.