Business Details
About
Ice Cream ShopGraeter's Ice Cream
Since 1870 Graeter’s has been producing small-batch French Pot ice cream that fans love. We have won the hearts of ice cream lovers across the county and the respect of the nation’s most influential foodies! Give us a try and see what all the fuss is about. We’re sure you’ll fall in love with the legend of Graeter's!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Requires appointmentNot available
Location
Hours
Reviews
4.5
407 reviews
5 stars
310
4 stars
62
3 stars4
2 stars
7
1 star
24
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple customers reported poor service, including rude staff and long wait times.
Quality Concerns
Several reviews mentioned dissatisfaction with portion sizes and the quality of ice cream served.
Positive Experiences
Despite some negative feedback, many customers praised the friendly staff and delicious ice cream.
Cleanliness and Atmosphere
The shop is often described as clean and has a pleasant atmosphere, contributing to a good overall experience.
- BKBrian KiviJan 2, 20261.0Terrible service. We cane New Year’s Eve at 9:20 pm. Hours online said 10. There were workers in there and as soon as they saw us come they hurried up and ran to their vehicles laughing. They lost a lifetime customer. Not as good as it used to be anyway
- MJMi JOct 13, 20251.0Visited this Graeters location on 10/12 around 8 PM and came through the drive thru. I was completely disappointed with how I was treated. The employees had nasty attitudes, refused to serve me, and made me feel completely unwelcome for no reason at all. Their behavior came across as rude, dismissive, and racially motivated, which is absolutely unacceptable. It is sad and disappointing to experience that type of treatment in 2025. The group of young ignorant teens working there will eventually cause this location to be shut down if corporate does not step in. No one should ever have to deal with racism or disrespect when simply trying to buy ice cream.
- JMJeffrey McCallAug 27, 20255.0Very nice staff. Pleasant to work with delicious ice cream
- LTLance ThompsonJul 24, 20252.0I asked for an extra thick shake received a normal less than McDonald’s thickness shake great deal for 10 bucks huh?
- RPRyan PetittiNov 1, 20205.0Great ice cream, great service, and great social distancing/covid precautions inside.
Frequently Asked Questions About Graeter's Ice Cream
What is the history behind Graeter's Ice Cream?
Graeter's Ice Cream has been producing small-batch French Pot ice cream since 1870, beloved by ice cream fans and respected foodies nationwide.
Where is Graeter's Ice Cream located?
Graeter's Ice Cream is located at 8749 Sancus Blvd, Columbus, OH 43240, USA.
What are the operating hours of Graeter's Ice Cream?
Graeter's Ice Cream is open from 11:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 11:00 PM on Friday and Saturday.
Does Graeter's Ice Cream offer delivery and pickup options?
Yes, Graeter's offers in-store pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods are accepted at Graeter's Ice Cream?
Graeter's Ice Cream accepts cash, Discover, Mastercard, and Visa for payments.
Can I order Graeter's Ice Cream online?
Yes, you can order online at https://graeters.olo.com/ and view their fountain menu at https://www.graeters.com/stores/fountain-menu.
What products and services does Graeter's Ice Cream offer?
Graeter's offers ice cream, candy, ice cream cakes, catering, and ice cream sandwiches. They also provide catering and food truck services.
Is Graeter's Ice Cream accessible for wheelchair users?
Yes, Graeter's Ice Cream has wheelchair accessible entrances and parking.
Which nearby coffee shops can I visit before or after Graeter's Ice Cream?
Nearby coffee shops include Caribou Coffee and Peet's Coffee & Tea, great spots to enjoy a beverage alongside your ice cream visit.
What entertainment options are close to Graeter's Ice Cream?
Escape Artists, an escape room and amusement park, is nearby and makes for a fun activity before or after visiting Graeter's Ice Cream.
Are there dining options near Graeter's Ice Cream if I want a full meal?
Yes, nearby dining options include Chick-fil-A, Claddagh Irish Pub, and Rude Dog Bar & Grill Polaris for various meal choices around Graeter's.