Graeter's Ice Cream

4.6
433 reviews

About

Ice Cream ShopGraeter's Ice Cream
Since 1870 Graeter’s has been producing small-batch French Pot ice cream that fans love. We have won the hearts of ice cream lovers across the county and the respect of the nation’s most influential foodies! Give us a try and see what all the fuss is about. We’re sure you’ll fall in love with the legend of Graeter's!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Requires appointmentNot available

Location

Graeter's Ice Cream
8749 Sancus Blvd, Columbus, OH
43240, United States

Hours

Reviews

4.5
407 reviews
5 stars
310
4 stars
62
3 stars
4
2 stars
7
1 star
24

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported poor service, including rude staff and long wait times.

Quality Concerns

Several reviews mentioned dissatisfaction with portion sizes and the quality of ice cream served.

Positive Experiences

Despite some negative feedback, many customers praised the friendly staff and delicious ice cream.

Cleanliness and Atmosphere

The shop is often described as clean and has a pleasant atmosphere, contributing to a good overall experience.
  • BK
    Brian Kivi
    Jan 2, 2026
    1.0
    Terrible service. We cane New Year’s Eve at 9:20 pm. Hours online said 10. There were workers in there and as soon as they saw us come they hurried up and ran to their vehicles laughing. They lost a lifetime customer. Not as good as it used to be anyway
  • MJ
    Mi J
    Oct 13, 2025
    1.0
    Visited this Graeters location on 10/12 around 8 PM and came through the drive thru. I was completely disappointed with how I was treated. The employees had nasty attitudes, refused to serve me, and made me feel completely unwelcome for no reason at all. Their behavior came across as rude, dismissive, and racially motivated, which is absolutely unacceptable. It is sad and disappointing to experience that type of treatment in 2025. The group of young ignorant teens working there will eventually cause this location to be shut down if corporate does not step in. No one should ever have to deal with racism or disrespect when simply trying to buy ice cream.
  • JM
    Jeffrey McCall
    Aug 27, 2025
    5.0
    Very nice staff. Pleasant to work with delicious ice cream
  • LT
    Lance Thompson
    Jul 24, 2025
    2.0
    I asked for an extra thick shake received a normal less than McDonald’s thickness shake great deal for 10 bucks huh?
  • RP
    Ryan Petitti
    Nov 1, 2020
    5.0
    Great ice cream, great service, and great social distancing/covid precautions inside.

Frequently Asked Questions About Graeter's Ice Cream

What is the history behind Graeter's Ice Cream?

Graeter's Ice Cream has been producing small-batch French Pot ice cream since 1870, beloved by ice cream fans and respected foodies nationwide.

Where is Graeter's Ice Cream located?

Graeter's Ice Cream is located at 8749 Sancus Blvd, Columbus, OH 43240, USA.