Dunkin'

Reviews

• AG

  Alana Gonzales

  4 days ago
  1.0
  I ordered mobile, showed up and was directed from the screen to proceed to the window. Young worker came to the window very irritated and told me that i NEEDED to stop at the screen to tell them im here.. i explained i just followed the prompt to proceed to the window and she did not care to listen (in fact told me i needed to listen to her) and kept telling me what i needed to do. In customer service you ASK politely. Especially if your AI prompt is telling the customer what to do. A simple “good morning, would you mind stopping at the screen to let us know you’re here, it would really help us” .. she then shut the window in my face and when she came back, she just shoved my food and drinks out the window to me. Another worker came to give me my last drink and when I explained to her, she really should check the little girls’s attitude..She just proceeded to defend her instead of having understanding that the rude way she tried to tell me what to do was not necessary. I’ve worked customer service and know there’s a way to speak to people.. no reason for rudeness at 0645.
• LC

  Lana C

  Nov 22, 2025
  1.0
  It took 23 minutes for them to make my order, which only had one iced latte. People behind me in line who were ordering food and multiple drinks got their orders before me. Super annoying
• CW

  Cara Walker

  Nov 17, 2025
  5.0
  They young people who work in there make my Iced Caramel Signature Latte with much love and care. They make my drinks just right and have my whip cream filled to the top. I love it! And of course the drinks and coffee there are very good.
• ED

  Eric Driskell

  Nov 12, 2025
  1.0
  I was there yesterday on Veteran Day I'm a veteran to get my free donut.I went through the drive thru and order.It was about 3.40 pm the young lady that waited on me was very rude and unfriendly.I ask for a bag for my donut,She shovel the bag in my hand and slam the drive thru window. Is this the kind of employees you are hiring??? There a bad word that describe a person like this,it start with an A and end with a E.
• TR

  Tim Ross

  Nov 4, 2025
  5.0
  Poor employees are doing their best . Awesome service for how busy they were . If you want fast service go through the drive through. So much going on I’m surprised they can keep up .

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