Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Columbus, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customers frequently reported slow service, with long wait times for orders and staff being unhelpful or rude.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food or drink preparations.
Staff Attitude
While some customers praised friendly staff, a significant number reported unprofessional behavior and lack of customer service.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty dining areas and food safety concerns.
Food Quality
Customers expressed dissatisfaction with the quality of food and drinks, noting stale items and poorly prepared orders.
TK
Tala K
Dec 1, 2025
1.0
That's exactly where I won't be going back. I ordered two croissants through the DoorDash app and noted that I would pick them up myself. Thirty minutes later, I arrived to pick up my order. The guy there saw my order, took some items without gloves from somewhere, put them in a bag and gave it to me. I told him that it wasn't mine, and he asked me if I was the delivery driver. He said there were no croissants... I don't even know what to say, I'm in shock from the whole situation.
NQ
Nadia Qutob
Nov 13, 2025
1.0
They literally didn't know how to make a chai latte and I had to Google it for them and walk them through the steps. The staff gave me attitude and argued with me about what is ON DUNKINS OWN WEBSITE!!! Honestly the worst Dunkin I've ever been to.
CW
Charles Whiteman
Nov 1, 2025
1.0
They serve food they've dropped on the floor,.... dropped the bag of munchkins on the floor then proceeded to pick it up and put on counter for me to take.
The floor wasn't that clean.
JS
Jeff Smith
Oct 28, 2025
1.0
This locations Sucks whith a capital S! I completed stopped going to the location because it the slackest iv seen. I once went in and the coffee had never been made. They are never up and running at whats supposed to be opening time
TH
terrance harper
Oct 26, 2025
1.0
Dunkin’s employees dumped this pile of ice in front of an entrance into the apartments above their business on October 26, 2025. This is extremely unsafe, and given that there is a lot of space around there where they could dump ice without creating such an obviously dangerous situation, it seems almost deliberately malicious. There are 124 apartments trying to live and get in and out of their building safely above this Dunkin Franchise. I don’t know why anyone would do something like this. Luckily, the maintenance staff for the apartments came in after hours to address this hazard as soon is it was brought to their attention.