Dunkin'

3.5
743 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Columbus, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2255 E Dublin Granville Rd, Columbus, OH
43229, United States

Hours

Reviews

3.5
743 reviews
5 stars
296
4 stars
144
3 stars
107
2 stars
52
1 star
144

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and slow service.

Order Accuracy

Multiple reviews indicate frequent issues with incorrect orders and missing items, leading to customer frustration.

Cleanliness

Concerns were raised about cleanliness, including reports of flies and unsanitary conditions.

Speed of Service

Customers noted long wait times, particularly inside the store, while drive-thru service was often quicker.

Product Quality

Mixed feedback on food and drink quality, with some items praised while others were described as stale or poorly prepared.
  • ET
    Emir-Souleimane Taouint
    5 days ago
    1.0
    The waitresses were not up to standard, lacking professionalism and having a bad attitude; the wait was over 30 minutes.
  • RR
    Robert Reschar
    Oct 22, 2025
    5.0
    Good drive thru experience. Ordered a decaf iced latte and was very pleased. Service was friendly and fast.
  • BY
    Bahar Yayla
    Oct 13, 2025
    2.0
    Extremely disappointed for my first experience with Dunkin donuts…the gentleman at the window was kind but they had not one guest inside and I was the only car in the drive thru and it took 10 min AFTER I paid to get my items…it was so slow that I almost cancelled my order completely because It made me late for work.. I had to get an extra cup of ice because it was practically all melted when I received my drink and it was watered down/condensation on the outside of the cup (they let it sit while ‘’preparing” my sandwich 🫣. They were out of the cereal milk drink I wanted to try so I got a macchiato 😩 my sandwich looked like someone accidentally sat on it and it or literally stepped on it it was so flat and just mushy. Im willing to give it one more shot purely because it’s recommended by so many (mostly the coffee) and maybe I just came at the wrong time.
  • EL
    Emma Lyy
    Oct 13, 2025
    1.0
    Was super excited for the Halloween Donuts but was messy the bag that was given to me was messy as well. The girl is just rude everytime i have gone she’s rude idk why she hasn’t been fired. Even witness her walking out on her coworkers last week long busy line he was doing everything. Rude when taking orders!!!! Ruined my mood so early in the morning. Not stopping again .
  • LM
    L M
    Oct 9, 2025
    2.0
    Comms are muffled to hell. Had to ask the order taker multiple times what she said. Told staff about it, and the manager reported back to staff that it was "loud enough", which is ignorant. Clarity and loudness aren't the same thing. It doesn't matter how loud something is if all your customers hear is "muh muh moo mee mah".

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Columbus, OH?

Dunkin' in Columbus, OH is open daily from 5:00 AM to 9:00 PM for in-store service, with delivery available from 6:00 AM to 8:30 PM.

Where is Dunkin' located in Columbus, OH?

Dunkin' is located at 2255 E Dublin Granville Rd, Columbus, OH 43229, 1.5 miles east of I-71 on OH-161.