Donatos Pizza

3.9
716 reviews
Gotta love more™.

Business Details

4405 Alum Creek Drive, Columbus, OH
43207, United States
(614) 492-2800
https://www.donatos.com

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available
  • Requires reservationsNot available

Location

Donatos Pizza
4405 Alum Creek Drive, Columbus, OH
43207, United States

Hours

Reviews

3.9
716 reviews
5 stars
357
4 stars
160
3 stars
66
2 stars
34
1 star
99

What are people saying?

AI-generated from recent customer reviews

Service Quality

While many customers praised the friendly and helpful staff, there were significant complaints about rude service and poor communication, especially during busy times.

Food Consistency

Customers reported a mix of experiences with food quality, with some enjoying hot and fresh meals, while others received undercooked or incorrect orders.

Delivery Issues

Numerous reviews highlighted frequent delays and issues with delivery, including cold food and incorrect orders, leading to frustration among customers.

Cleanliness

The establishment was noted for its cleanliness, contributing positively to the overall dining experience.

Customer Loyalty

Despite the issues, many customers expressed loyalty to the brand, citing long-term positive experiences and a preference for the food.
  • JG
    jesse Graybeal
    Jan 30, 2026
    5.0
    Awesome service every time food is always hot and fast and can’t stop without getting the classic big don
  • RC
    Ramiah Cottrell
    Jan 30, 2026
    5.0
    This is my favorite store I love the staff so much
  • CW
    Caitlyn Weaver
    Jan 29, 2026
    1.0
    Ridiculous. I make an online order and leave a note to leave food on the tray and not to knock as I have an infant and a dog. Not only did they not leave it as a contactless order they gave it to the people across the street. I heard the vehicle pull up and the door open and close, but they didn't follow the note on the order. Now I have to keep my kid up way later than he's used to, just so he doesn't go to bed on an empty stomach. The stupid app had the nerve to call him "expert driver" my kid is the one who suffers from this.
  • JD
    Jen Downey
    Jan 21, 2026
    1.0
    This by far is the worst Donatos I have ever been to. The people that work there are so rude and have 0 people skills. They never have your food ready at the given time. Don't dare go there on your lunch break you will never get it. Today we order 5 pizza @ 88$ and the pizzas was not even cooked all the way. What a waste of money and not to mention the time I spend waiting for my order. Please dont eat here you will leave mad. Its one of my favorite pizzas but the worst location
  • L3
    layha 35
    Jan 8, 2026
    4.0
    I liked it. The food was good. Didn't go inside so I'm not sure about the atmosphere. Only went through the drive-thru after placing it online order for my grandson.

Frequently Asked Questions About Donatos Pizza

What is Donatos Pizza known for?

Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.

Where is Donatos Pizza located?

Donatos Pizza is located at 4405 Alum Creek Drive, Columbus, OH 43207, United States.

Brand Certified Facts from Donatos Pizza

Donatos Pizza partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 08, 2026Yext Knowledge Graph
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