Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
- Requires reservationsNot available
Location
Hours
Reviews
3.9
687 reviews
5 stars
330
4 stars
159
3 stars
67
2 stars
34
1 star
97
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Many customers reported significant delays and issues with delivery, often receiving cold food or incorrect orders.
Food Quality
While some customers praised the freshness and taste of the food, others noted a decline in quality, with complaints about undercooked or burnt items.
Customer Service
The staff received mixed reviews; while some customers highlighted friendly and helpful service, others experienced poor communication and unprofessional behavior.
Order Accuracy
There were frequent complaints about incorrect orders and missing items, leading to customer frustration.
Pricing Concerns
Several reviews mentioned that the prices are perceived as high relative to the quality of food received.
- BHBrian HubnerNov 12, 20255.0Food is always hot and accurate based on what I order. The staff is friendly anytime I go in to pick up my order. Thank you and appreciate the level of service your team provides.
- BBBrittany bodeNov 12, 20255.0The staff here is great. They always offer plates and napkins with our order.
- TSTom SchneiderNov 7, 20251.0I door dashed from this location tonight. I ordered three pizzas. One was suppose to be cheese pizza and instead I got that one as a pep and sausage. It’s not a bad pizza but my kids don’t like it and now won’t eat. I have to make them something as they only like cheese pizza. One of the other two pizzas is burned and same on the bottom. Absolutely terrible. When it came out of the oven I would imagine people have eyeballs to know that is bot able to be served. DoorDash said they would only give me a $7.10 refund. I spent $95
- LLLarry LeblancOct 20, 20251.0Have ordered from this donatos for years. Called in my order. The AI couldn't find my hotel so put me through to the restaurant. Ordered, nice today told me they had no drivers so doordash would be delivering. Extra half hour for that. I said ok. I fell asleep 2 hours later. Woke this morning seeing I missed a call from doordash 3 hours after my call started. I was paying cash, so didn't cost me anything but missing my supper. DON'T ORDER DELIVERY. If manager sees this, your employees are great.
- KEKristen EvansOct 1, 20251.0Past two times I have ordered from here, for delivery, I have been told a time of when the pizza will arrive and its been at least 45 minutes past that time before it arrives. Each time I call and just get oh im sorry its leaving now.
Frequently Asked Questions About Donatos Pizza
What is Donatos Pizza known for?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.
Where is Donatos Pizza located?
Donatos Pizza is located at 4405 Alum Creek Drive, Columbus, OH 43207, United States.
What are the operating hours of Donatos Pizza?
Donatos Pizza is open from 11:00 AM to midnight Sunday through Thursday, and from 11:00 AM to 1:00 AM on Friday and Saturday. It is closed on November 27, 2025.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
What types of payment does Donatos Pizza accept?
Donatos Pizza accepts American Express, Cash, Discover, Mastercard, and Visa.
Can I order from Donatos Pizza online or through an app?
Yes, you can order online via their website at donatos.com or use their mobile apps available on iOS and Android.
What special offers does Donatos Pizza have?
Donatos Pizza currently features an offer where you can add a side for just $5.
Are there nearby convenience stores if I need to grab extra items while at Donatos Pizza?
Yes, nearby convenience stores include Shell, Sunoco Food Market Number 33, and Sheetz, all located close to Donatos Pizza.
What nearby restaurants can I visit alongside Donatos Pizza?
Nearby restaurants include Subway for sandwiches and KFC known for chicken wings, and Lovell's Tavern which is a pub and bar offering American cuisine.
Are there nearby health facilities around Donatos Pizza?
Yes, OhioHealth Laboratory Services, Fresenius Kidney Care Obetz, and OhioHealth Emergency Care Obetz are nearby medical centers close to Donatos Pizza.