Donatos Pizza

Reviews

• DB

  Delcina Brown

  5 days ago
  1.0
  I don’t usually write negative reviews, but after several disappointing experiences, I feel like I need to share this. Over the last few months, we’ve ordered from this location multiple times, and unfortunately it’s been one issue after another. The first time, I went through the drive-through to pick up a pizza. I sat at the window for several minutes with no one coming to help. I knocked, waved, and could clearly see two employees inside talking. Eventually, someone came over and handed me the food, but it was frustrating to feel completely ignored. Another time, I ordered online for pickup. When I arrived, the drive-through line was wrapped around the building. I decided to park and go inside instead, only to find the front door locked. So I had no choice but to get back in line and wait over 30 minutes just to pick up an order I had already paid for. Last night was what really did it for us. My husband went to pick up our order and again, no one came to the window. He knocked and waved, and after waiting, he actually had to open the window and call inside for someone to help him. When we finally got the pizza home, both of us ended up with food poisoning. I try to be understanding, but after repeated service issues and now getting sick, we won’t be returning to this location.
• DC

  Drew Craven

  Feb 10, 2026
  4.0
  Always personal preference when a group of us is deciding where to order from. The crust. The toppings. Everything just flawlessly executed.
• TJ

  Tamara James

  Jan 23, 2026
  5.0
  I'm always very satisfied with the service and pizza at the Kenny Rd location. I've done the drive-thru window and counter pickup and staff are always friendly and professional and my orders are always ready on time.
• RR

  Robert Rich

  Jan 23, 2026
  5.0
  My wife and I hit the drive thru often. The staff is always friendly and courteous. The food is always hot and fresh. When we dine in the dining room is clean and neat. The manager runs a tight ship! Keep up the great work!
• BF

  Brendon Fabian

  Jan 15, 2026
  1.0
  UNLOCK YOUR DOORS. This is insane. I placed a pick up order, I can see a ton of orders ready under the hot lamp, but the only way to get the order is the drive through window. Cars completely wrapped around the building and sitting still. Haven’t moved in 5 minutes. This is the least efficient and least customer focused experience I’ve ever had here. There is absolutely no reason there can’t be someone inside handing out orders that have been sitting there waiting. Or if you want to lock all of your customers out then at least do curbside. This makes no sense at all.

Frequently Asked Questions About Donatos Pizza