Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Customers frequently reported poor customer service, including long wait times, incorrect orders, and unhelpful staff.
Food Quality
While many customers praised the pizza for its taste and quality, there were numerous complaints about burnt pizzas and incorrect orders.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with the dining area and bathrooms.
Management Issues
Customers expressed dissatisfaction with management's handling of complaints and order errors, indicating a need for better training and customer service.
KS
Kody Smith
Jan 4, 2026
5.0
Olivia was the best for helping us with our order
DB
Dorothy Bukovac
Jan 2, 2026
1.0
Pizza burnt to a crisp, the end! Managers must be incompetent. Front desk checkout employee very nice.
AM
Aaron Marcum
Dec 21, 2025
5.0
It’s a lovely place and the food is always delicious the workers are very nice and help with any issues you may have
DT
David Trager
Dec 19, 2025
5.0
Braden came and checked on me to make sure the food was perfect!
SJ
Spud James
Dec 16, 2025
5.0
Olivia served with a smile and help fix the problem created by AI order Mesh up. Thanks Olivia