Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Location
Hours
Reviews
2.7
326 reviews
5 stars
95
4 stars
40
3 stars
23
2 stars
23
1 star
145
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, unresponsive staff, and difficulty reaching the store by phone.
Food Quality
Many reviews highlighted poor food quality, including cold, soggy, or incorrectly prepared items.
Customer Experience
Several customers experienced rude or unhelpful staff, leading to a negative overall experience.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, contributing to customer dissatisfaction.
- JGJohn Gillilan5 days ago5.0Kris assured me that our order would be delivered in 30 minutes give or take a few minutes 👍 and it was. Kris was very joyful which I thought was excellent customer service and my pie was perfect, hot and delicious. Delivery man was very courteous. Donatos #15 is definitely doing a good job and needs to be recognized for their effort.
- TFTiffany FoxxDec 22, 20251.0This store is theeee worst in the city and I’ve seen some bad ones. The online ordering doesn’t work (they turned it off). Called the store and got no help whatsoever the girl that’s answering the phone was rude smh avoid this location at all cost.
- KKKarl KalavityDec 18, 20252.0Tried app several times wasn't working correctly had to order through window
- RMRicardo MendezNov 23, 20251.0You can't use coupons when you order over the phone, they have to transfer you over to the store.... and no one PICKS UP THE PHONE. The app doesn't work have the time either!
- DMDaymon MulfordNov 10, 20251.0The pizza was the worst I ever had wasted my twenty eight dollars
Frequently Asked Questions About Donatos Pizza
What makes Donatos Pizza unique compared to other pizza places?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust, ensuring every bite is flavorful.
Where is Donatos Pizza located?
Donatos Pizza is located at 2115 Eakin Road, Columbus, OH 43223, United States.
What are the hours of operation for Donatos Pizza?
Donatos Pizza is open Monday to Thursday and Sunday from 11:00 AM to 12:00 AM, and Friday to Saturday from 11:00 AM to 1:00 AM. It is closed on November 27, 2025 for a holiday.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
What types of payment are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I order from Donatos Pizza online?
You can order online through Donatos Pizza's website at https://www.donatos.com or through their app available on the Apple App Store and Google Play Store.
What menu items does Donatos Pizza offer?
Donatos Pizza offers pizza, oven-baked subs, desserts, and appetizers with specialties including pepperoni and thin crust pizza.
Are there any nearby places I can visit before or after dining at Donatos Pizza?
Yes, nearby you can visit Wingstop for chicken wings, Valentine Floral for flowers and gifts, and Wong's Golden Wok for Chinese cuisine, among others.
Is there convenient mobile phone service near Donatos Pizza?
Yes, there are mobile phone stores nearby such as T-Mobile and Metro by T-Mobile where you can shop or get telecommunications services.
What nearby amenities can help me during my visit to Donatos Pizza?
Nearby amenities include Kroger grocery store and fuel center, Fifth Third Bank & ATM, and CoinFlip Bitcoin ATM at Tobacco Discounters for convenience.