Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
- Requires reservationsNot available
Location
Hours
Reviews
3.8
706 reviews
5 stars
339
4 stars
142
3 stars
57
2 stars
48
1 star
120
What are people saying?
AI-generated from recent customer reviews
Service Quality
Feedback on service quality is mixed; while some customers praised friendly and attentive staff, others reported rude interactions and poor handling of complaints.
Order Accuracy
Several reviews highlighted issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.
Food Quality
Food quality received varied feedback; some customers enjoyed the pizza and subs, while others reported issues with soggy or poorly prepared items.
Wait Times
Customers expressed dissatisfaction with long wait times, both for in-store pickups and deliveries, impacting overall experience.
Cleanliness
Some reviews mentioned cleanliness issues at the location, affecting customer perception.
- RCrichard m carter5 days ago5.050+ year customer
- CNChristian NiswanderDec 31, 20255.0This is our local Donatos. Highly recommended. I want to give them credit for an amazing turnaround. 12 months ago the atmosphere was many times rushed, disorganized and frantic. We had a really poor experience but the company stepped up. They corrected all the issues. We order regularly from this location and NOW it is a completely different experience. The associates that help us have ALL been professional, very friendly and customer-oriented. Our orders are accurate and well-prepared. Happy to have this business in our community. Thank you and keep up the great service.
- MNMelanie NorwoodDec 30, 20251.0I’ve tried with this location for the last time. If I order twelve wings, I expect to receive twelve wings, along with the blue cheese that I requested. This location has been bad for a very long time, and this is it for me. This city has too many other and better pizza choices for this nonsense.
- AMAlice MunnerlynDec 7, 20254.0I rarely go to this store. That day it was empty except for people who do stuff like Door Dash. I got a senior discount without asking. I didn't know they did that. I will have to go more often.
- DBDeidre BlackNov 30, 20255.0The wait time wouldn't have been so long if the representatives didn't have full blown conversations with every customer that pulled up to the window.
Frequently Asked Questions About Donatos Pizza
What is Donatos Pizza known for?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust. It is a family-owned pizza company founded in Columbus, Ohio in 1963.
What are the typical opening hours for Donatos Pizza?
Donatos Pizza is open from 11:00 AM to midnight on Monday through Thursday and Sunday. On Friday and Saturday, it is open from 11:00 AM to 1:00 AM.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza provides in-store pickup, delivery, and same-day delivery services.
How can I order from Donatos Pizza online or on mobile?
You can order Donatos Pizza online at their website https://www.donatos.com or use the Donatos Pizza app available on the Apple App Store and Google Play Store.
What payment options are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, Mastercard, and Visa payments.
Does Donatos Pizza accommodate families and accessibility needs?
Yes, Donatos welcomes families and provides wheelchair accessible entrances and restrooms, as well as high chairs for children.
Are there nearby places to visit before or after dining at Donatos Pizza?
Nearby places include Grain and Grape, a wine bar and liquor store, and Wings Restaurant and Bar, offering American and Chinese cuisine — both good options for additional dining or drinks.
Is there convenient automotive service near Donatos Pizza?
Yes, Bowman Tire and Repair Center and Stiffler’s Carstar Collision are nearby automotive service centers that customers can use before or after visiting Donatos Pizza.
Where can I find wine or liquor stores close to Donatos Pizza?
Grain and Grape, a nearby wine bar and liquor store, is a great option for customers who want to pick up wine or relax with a drink after enjoying Donatos Pizza.
What type of food does Donatos Pizza specialize in?
Donatos specializes in Pepperoni and Thin Crust Pizza with Edge to Edge® toppings, along with oven baked subs, appetizers, and desserts.