Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
- Requires reservationsNot available
Location
Hours
Reviews
3.7
299 reviews
5 stars
148
4 stars
60
3 stars
15
2 stars
13
1 star
63
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Mixed reviews on food quality, with some praising the pizza while others complained about burnt or incorrect items.
Management
Several reviews highlighted unprofessional behavior from management, including lack of accountability and poor customer service.
Positive Staff Interactions
Some customers noted friendly and helpful staff members, particularly mentioning specific employees who provided good service.
Delivery Problems
Multiple customers experienced issues with delivery, including late arrivals, wrong orders, and lack of communication.
- TEToshia EstridgeNov 2, 20251.0Terrible service, ordered here a few weeks ago, was told by a manager since they forgot my item it would be credited for future purchase, called to order tonight and redeem said item and was told by the manager it's not in their system so she couldn't just add it. Definitely lost my business!!!
- KHKristy HarrisOct 30, 20255.0Absolutely delicious
- AGAziza El gaddarSep 10, 20251.0Worst customer service I’ve ever experienced at Donatos. I paid for my order in person, and when I came back the employee told me my order “didn’t exist” and refused to remake it. Instead of fixing their mistake, she insisted on giving me a refund and left me standing there with no food and no explanation. Extremely unprofessional and disrespectful – I will not be coming back to this location. If I could, I'd have been given zero stars.
- MJMaurice Foster JrSep 10, 20255.0Great food friendly staff out in 15 mins
- HNHoang Kim Thai NguyenAug 31, 20251.0The lady work night shift is very rude
Frequently Asked Questions About Donatos Pizza
What type of pizza is Donatos Pizza famous for?
Donatos Pizza is famous for Edge to Edge® toppings on a crispy golden thin crust.
What are the pickup and delivery options available at Donatos Pizza?
Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
What are the opening hours of Donatos Pizza?
Donatos Pizza is open Monday to Thursday and Sunday from 11:00 AM to midnight, and Friday and Saturday from 11:00 AM to 1:00 AM.
Does Donatos Pizza accept credit cards for payment?
Yes, Donatos Pizza accepts American Express, Discover, Mastercard, and Visa cards, as well as cash.
Is Donatos Pizza a family-friendly restaurant?
Yes, Donatos Pizza welcomes families and provides amenities such as high chairs and wheelchair accessible entrance.
Where is Donatos Pizza located?
Donatos Pizza is located at 2522 Bethel Road, Columbus, Ohio, 43220, United States.
Can I order Donatos Pizza through a mobile app?
Yes, you can order Donatos Pizza through their iOS and Android apps available on the App Store and Google Play.
What nearby restaurants are close to Donatos Pizza where I can try different cuisines?
Nearby restaurants include Wingstop for chicken wings, Sun Tong Luck Asian Cuisine for Chinese food, Thai Mango Asian Bistro for Thai and Asian fusion, and Dairy Queen for ice cream and fast food.
Are there any nearby coffee shops or cafes near Donatos Pizza?
Yes, Tim Hortons is a nearby coffee shop and cafe close to Donatos Pizza, perfect for grabbing a coffee before or after your meal.
What other amenities can I find near Donatos Pizza?
Nearby amenities include PNC Bank for banking services, Hair by Amber Laney and Rustic Roots Hair Co. for beauty and salon services, and Fitzy's Diner if you're interested in breakfast or brunch.