Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
- Requires reservationsNot available
Location
Hours
Reviews
3.7
303 reviews
5 stars
150
4 stars
60
3 stars
15
2 stars
13
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude staff and unhelpful management.
Order Accuracy
Many customers reported issues with incorrect orders and lack of resolution when mistakes occurred.
Food Quality
Mixed feedback on food quality, with some praising the pizza while others complained about burnt or poorly made items.
Delivery Issues
Several customers experienced significant delays and problems with delivery, often blaming the restaurant for miscommunication.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
- JJJared3 days ago5.0Great total experience for lunch . Nesrim was a blessing to deal with
- CCCristina CramerJan 1, 20261.0My husband ordered a pizza and breadsticks through the website for the Bethel location, once the food arrived it was NOT our order at all. I called the driver who dropped it off to see if he had another order with him and accidentally gave us the wrong one, but he stated that he tried to confirm at the restaurant there were two items in the order and the person working told him “no that’s right and it’s correct” so he took it. I then called the restaurant and explained the situation (pretty calmly considering how HANGRY I was at this point) and the man working stated he couldn’t refund the order since it was picked up by DoorDash ( we didn’t order through DD, we ordered on the Donatos website) and insisted on giving us a $30 credit for future orders or we could come pick it up and he’d remake it since he felt bad (the order we got won’t get eaten since we like none of the toppings) It was 11pm and we ordered delivery for a reason! This was my first ever experience with Donatos and it will certainly be my last.
- BHbrian H.Nov 27, 20255.0Both locations near me are great no issues and always hot
- JTJustice TurmanNov 24, 20251.0Horrible service fire the manager VERY unprofessional! Food horrible, slow and very rude will never be back will be filing a complaint on the BBB! Was told after I completed a survey on my receipt id get a free item. I called in to inquire about it manager seemed annoyed and attempted to rush me off the phone and not hear me out as if she was frustrated ! Do better training
- TEToshia EstridgeNov 2, 20251.0Terrible service, ordered here a few weeks ago, was told by a manager since they forgot my item it would be credited for future purchase, called to order tonight and redeem said item and was told by the manager it's not in their system so she couldn't just add it. Definitely lost my business!!!
Frequently Asked Questions About Donatos Pizza
What type of pizza is Donatos Pizza famous for?
Donatos Pizza is famous for Edge to Edge® toppings on a crispy golden thin crust.
What are the pickup and delivery options available at Donatos Pizza?
Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
What are the opening hours of Donatos Pizza?
Donatos Pizza is open Monday to Thursday and Sunday from 11:00 AM to midnight, and Friday and Saturday from 11:00 AM to 1:00 AM.
Does Donatos Pizza accept credit cards for payment?
Yes, Donatos Pizza accepts American Express, Discover, Mastercard, and Visa cards, as well as cash.
Is Donatos Pizza a family-friendly restaurant?
Yes, Donatos Pizza welcomes families and provides amenities such as high chairs and wheelchair accessible entrance.
Where is Donatos Pizza located?
Donatos Pizza is located at 2522 Bethel Road, Columbus, Ohio, 43220, United States.
Can I order Donatos Pizza through a mobile app?
Yes, you can order Donatos Pizza through their iOS and Android apps available on the App Store and Google Play.
What nearby restaurants are close to Donatos Pizza where I can try different cuisines?
Nearby restaurants include Wingstop for chicken wings, Sun Tong Luck Asian Cuisine for Chinese food, Thai Mango Asian Bistro for Thai and Asian fusion, and Dairy Queen for ice cream and fast food.
Are there any nearby coffee shops or cafes near Donatos Pizza?
Yes, Tim Hortons is a nearby coffee shop and cafe close to Donatos Pizza, perfect for grabbing a coffee before or after your meal.
What other amenities can I find near Donatos Pizza?
Nearby amenities include PNC Bank for banking services, Hair by Amber Laney and Rustic Roots Hair Co. for beauty and salon services, and Fitzy's Diner if you're interested in breakfast or brunch.