Donatos Pizza

Reviews

• MC

  Mike Cupar

  Dec 16, 2025
  1.0
  Sent in an order on the Donato's app for pick up. Arrived at the pickup window and waited 30 minutes for someone to come to the window. They just kept walking by the window and would not answer it. There were at least 5 cars in line behind me waiting. I left left the pickup window to go inside and the doors were locked. I got back in line for the pickup window and waited another 15 more minutes waiting. I left. A waste of time and money since I could not get ahold of anyone to get a refund and a refund is not an option on the app.
• JM

  Jose Miranda

  Dec 12, 2025
  1.0
  It was terrible. I ordered online, arrived at the scheduled time, and my order wasn't ready. I waited and waited, then they came out and told me it would be 3 minutes, and I waited and waited again. In the end, I wasted 30 minutes. I turned around without saying anything and left it at that. Since I wasted my time, they can waste theirs finishing the order. The good thing is I got my money back.
• EJ

  Eric Jones

  Dec 1, 2025
  1.0
  I ordered a medium pepperoni pizza on line . The delivery was 100% . The pizza was Sahara Desert Dry . After further review , there was no sauce on it . I am done with Donatos .SMH !
• BR

  Bronwynne Rodenhauser

  Nov 18, 2025
  5.0
  I ordered ahead for pickup tonight 11/18 at 8:30, but i didn’t end up being able to pick up on time because i was getting a tattoo next door and i didn’t know when i’d be done. I didn’t end up getting there until around 9:15, and i was fully prepared to receive a slightly old pizza and to have to reheat it at home. When i pulled up to the window the lady working asked me if it was okay and i said yes, and then she said “are you sure?” and showed it to me. it didn’t look great so i then asked if they would be okay to remake it and without hesitation she said yes and told me to pull around. i went inside to wait and apologized for the inconvenience, and she was so kind to me and even asked me about my tattoo and we chatted a little and not once did she make me feel like an inconvenience for having my food remade. they remade my food quickly and it was the best pizza i’ve ever gotten from donatos. so they remade my food, which they didn’t even have to do, both employees i encountered did it with a smile on their face, and the food was great. i don’t live in the area but i would come back for them, whatever they’re getting paid it’s not enough. i regret not getting their names but i hope management can give them some deserved praise.
• EJ

  EJ Jones

  Nov 9, 2025
  1.0
  Tried to call and see were my order was and nobody would pock up the phone

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