Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Customers reported inconsistent food quality, with some receiving cold or improperly prepared items, while others praised the freshness and taste.
Customer Service
Mixed reviews on customer service; some praised staff for being friendly and helpful, while others experienced rudeness and poor handling of complaints.
Order Accuracy
Numerous complaints about incorrect orders and missing items, leading to frustration among customers.
Wait Times
Long wait times for both pickup and delivery were frequently mentioned, with some customers waiting significantly longer than expected.
Cleanliness
Some customers noted cleanliness issues at the location, while others found it to be well-maintained.
BR
Bronwynne Rodenhauser
6 days ago
5.0
I ordered ahead for pickup tonight 11/18 at 8:30, but i didn’t end up being able to pick up on time because i was getting a tattoo next door and i didn’t know when i’d be done. I didn’t end up getting there until around 9:15, and i was fully prepared to receive a slightly old pizza and to have to reheat it at home. When i pulled up to the window the lady working asked me if it was okay and i said yes, and then she said “are you sure?” and showed it to me. it didn’t look great so i then asked if they would be okay to remake it and without hesitation she said yes and told me to pull around. i went inside to wait and apologized for the inconvenience, and she was so kind to me and even asked me about my tattoo and we chatted a little and not once did she make me feel like an inconvenience for having my food remade. they remade my food quickly and it was the best pizza i’ve ever gotten from donatos. so they remade my food, which they didn’t even have to do, both employees i encountered did it with a smile on their face, and the food was great. i don’t live in the area but i would come back for them, whatever they’re getting paid it’s not enough. i regret not getting their names but i hope management can give them some deserved praise.
EJ
EJ Jones
Nov 9, 2025
1.0
Tried to call and see were my order was and nobody would pock up the phone
IF
Inozeah Renee Francois
Nov 2, 2025
5.0
always loving Donatos 🍕
MM
Marissa Marcum
Oct 27, 2025
4.0
Order hereAll the time, love their pizza
JS
Jeremy Schneider
Oct 18, 2025
1.0
Ordered small pizza and salad. Got large pizza, no salad. Pizza arrived cold
You can order online at Donatos.com, or use their mobile apps available on iOS and Android platforms.
What payment methods are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa.
Are there any nearby places I can visit after dining at Donatos Pizza?
Yes, nearby places include Lalibela Ethiopian Restaurant and Bar, The Sub District American Restaurant, and Los Guachos Mexican Restaurant, offering a variety of dining options.
What nearby services can I access after visiting Donatos Pizza?
Nearby services include Body Language tattoo and piercing, TL Sassy Hair & Nail Salon, and Comfort Dental Whitehall for health and beauty needs.
Are there any nearby stores where I can shop before or after my visit?
Yes, Santiago Supermarket and Mi Pais Super Market are nearby for grocery shopping, and Rent-A-Center is available for retail needs.
Does Donatos Pizza have social media presence where I can follow updates?
Yes, Donatos Pizza is active on Facebook at facebook.com/donatoswhitehall, Twitter @donatos, and Instagram @donatospizza.