Donatos Pizza

3.4
633 reviews
Gotta love more™.

About

Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available
  • Requires reservationsNot available

Location

Donatos Pizza
1095 S. Hamilton Road, Columbus, OH
43227, United States

Hours

Reviews

3.4
633 reviews
5 stars
264
4 stars
109
3 stars
48
2 stars
41
1 star
171

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some receiving cold or improperly prepared items, while others praised the freshness and taste.

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others experienced rudeness and poor handling of complaints.

Order Accuracy

Numerous complaints about incorrect orders and missing items, leading to frustration among customers.

Wait Times

Long wait times for both pickup and delivery were frequently mentioned, with some customers waiting significantly longer than expected.

Cleanliness

Some customers noted cleanliness issues at the location, while others found it to be well-maintained.
  • BR
    Bronwynne Rodenhauser
    6 days ago
    5.0
    I ordered ahead for pickup tonight 11/18 at 8:30, but i didn’t end up being able to pick up on time because i was getting a tattoo next door and i didn’t know when i’d be done. I didn’t end up getting there until around 9:15, and i was fully prepared to receive a slightly old pizza and to have to reheat it at home. When i pulled up to the window the lady working asked me if it was okay and i said yes, and then she said “are you sure?” and showed it to me. it didn’t look great so i then asked if they would be okay to remake it and without hesitation she said yes and told me to pull around. i went inside to wait and apologized for the inconvenience, and she was so kind to me and even asked me about my tattoo and we chatted a little and not once did she make me feel like an inconvenience for having my food remade. they remade my food quickly and it was the best pizza i’ve ever gotten from donatos. so they remade my food, which they didn’t even have to do, both employees i encountered did it with a smile on their face, and the food was great. i don’t live in the area but i would come back for them, whatever they’re getting paid it’s not enough. i regret not getting their names but i hope management can give them some deserved praise.
  • EJ
    EJ Jones
    Nov 9, 2025
    1.0
    Tried to call and see were my order was and nobody would pock up the phone
  • IF
    Inozeah Renee Francois
    Nov 2, 2025
    5.0
    always loving Donatos 🍕
  • MM
    Marissa Marcum
    Oct 27, 2025
    4.0
    Order hereAll the time, love their pizza
  • JS
    Jeremy Schneider
    Oct 18, 2025
    1.0
    Ordered small pizza and salad. Got large pizza, no salad. Pizza arrived cold

Frequently Asked Questions About Donatos Pizza

What type of pizza is Donatos Pizza famous for?

Donatos is known for its Edge to Edge® toppings on a crispy golden thin crust.

Where is Donatos Pizza located?

Donatos Pizza is located at 1095 S. Hamilton Road, Columbus, OH 43227.