Donatos Pizza

Reviews

• MO

  mike osborne

  3 days ago
  2.0
  Tried them 2 times in a week and both experiences were horrible. First time I got my pizza and it was all over the place. It was like the driver put it in the dryer and on extra tumble and brought it to me. Tried again today and they put my delivery down as a pickup so it took almost 2 hours to get my food🙄
• BB

  B B

  Mar 8, 2026
  4.0
  Ordered two pizzas for delivery they arrived smashed and all flipped to one side called the store and spoke with Sophie she was very apologetic for what happened and reassured me she would remake the pizzas and have them sent out again, very good service on the second delivery.
• HM

  Hanja Marie

  Feb 21, 2026
  2.0
  I hate how they just let them sit in that drive-through window until their order is ready…. like that’s so annoying. the last 3 times i was sitting for 10 minutes, so i parked & came in. sometimes they even get annoyed that i set it for drive thru pick up & still come up, but if you let those customer sit in that line forever… what do you expect
• DD

  Deauntae Davis

  Feb 14, 2026
  1.0
  My kids order 1 cheese and 1 pepperoni heart pizza every Valentine's Day. Today I not received two pepperoni instead of a cheese and pepperoni, both pizzas were burnt underneath. Very disappointing. Because we ordered through Uber Eats the store couldn't do anything and Uber credited us $2 on a $36 order. Horrible!
• EH

  Erika Howard

  Jan 24, 2026
  1.0
  01/24/26 Young, Lady manager made my spicy vegy pizza with olives and argued the fact that the pizza comes with olives. She “remade” my pizza and told me that all she did was pick the olives off and add extra cheese on top, which I ordered the first time and it was not on the pizza. When I did see the “remade” pizza, the extra cheese was only in the center of the pizza and not around the whole pizza. The manager argued the fact that the cheese is weighed and that’s how it comes out. I asked for a refund. The manager gave no apology for making my pizza incorrectly twice. I went to the bexley location and they made everything perfectly fine. I called the manager at Whitehall to let her know that bexley fixes the spicy vegy correctly without olives and she said “Okay, and” . I said okay I just wanted to let you know, have a good day. I’ve gone to this location and several others for over 20 years and never had a manager issue. I will no longer return there.

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