Donatos Pizza

3.7
820 reviews
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Business Details

1366 Oakland Park, Columbus, OH
43224, United States
(614) 262-0840
https://www.donatos.com
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About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available
  • Requires reservationsNot available

Location

Donatos Pizza
1366 Oakland Park, Columbus, OH
43224, United States

Hours

Reviews

3.7
820 reviews
5 stars
386
4 stars
149
3 stars
84
2 stars
62
1 star
139

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including unresponsive staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about undercooked items, missing toppings, and incorrect orders.

Customer Experience

Several customers expressed frustration with the automated ordering system and difficulty reaching staff for assistance.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
  • ZM
    Zachary Michaud
    Dec 23, 2025
    1.0
    DO NOT ORDER FROM THIS LOCATION THE STAFF REFUSES TO ANSWER THE PHONE DIRECTLY, AND THE DELIVERY DRIVER SHOWED UP HIGH AS HELL WITHOUT THE COMPLETE ORDER!!! TRIED CALLING THE STORE 3 TIMES TO GET A PARTIAL REFUND AND GOT HUNG UP ON ALL 3 TIMES!!! THE MANAGEMENT, AND STAFF HERE SHOULD BE TERMINATED AND THE STORE RESTAFFED!!! THIS IS NOT THE FIRST TIME THIS HAS HAPPENED WITH THIS LOCATION
  • NP
    Nitche Prowell
    Nov 30, 2025
    4.0
    Food is always great. However the wait in the pick-up line is ridiculous. I don't know what they allow customers to do at the window but it should be for pick up only. There is no reason to wait 20 minutes for 3 cars. Give your info, get the food, even if they're placing an order it still makes no sense for the wait. No waiting at the window. Make them park.
  • BH
    Bryttnee Hinojos
    Nov 14, 2025
    1.0
    Order your food, pay extra for sauce and you don’t even receive them via delivery and give a TIP. If you want ripped off order here :)
  • KM
    Kimberly Miller
    Oct 21, 2025
    3.0
    The automatic recording For placing orders is ridiculous. It takes too long to place a order and then she repeats herself. Can we get back people answering the phones and taking orders because the answering machine is not doing it.
  • JO
    JS my opinion
    Oct 16, 2025
    1.0
    I ordered not knowing it put me at this pick up location instead of my usual (Airpointe). I went to my usual store and found out my order was at Oakland Park. I picked up my food and once I got home. There was slices missing out my box on one of my pizzas. NEVER AGAIN TRIFLING HUNGRY MOFOS 😡🤬
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Frequently Asked Questions About Donatos Pizza

What type of pizza is Donatos Pizza famous for?

Donatos Pizza is famous for Edge to Edge® toppings on a crispy golden thin crust.

Where is Donatos Pizza located?

Donatos Pizza is located at 1366 Oakland Park, Columbus, OH 43224, USA.