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Donatos Pizza

4.0
(275 reviews)

Business Details

1612 Northwest Blvd., Columbus, OH
43212, United States
(614) 486-5363
https://www.donatos.com

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Location

Donatos Pizza
1612 Northwest Blvd., Columbus, OH
43212, United States

Hours

Reviews

4.0
275 reviews
5 stars
147
4 stars
59
3 stars
23
2 stars
14
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and accommodating staff, highlighting their kindness and helpfulness.

Order Accuracy

Several reviews noted issues with order accuracy, including missing items and incorrect orders.

Food Quality

While many customers enjoyed the food, there were complaints about inconsistency in quality, including undercooked pizzas and excessive sauce.

Convenience

The drive-thru option and quick service were frequently mentioned as positive aspects, making it a convenient choice for takeout.

Management Issues

Some customers reported negative experiences with management, citing unprofessional behavior and poor handling of complaints.
  • JW
    J. Warren
    Jan 9, 2026
    2.0
    Used to be a good place. You'd call and a human would answer and the order could be placed in a minute. No hassle. Now they have an absolutely terrible, clumsy, automated AI system that wastes time and can't figure out what's going. I gave up and hung up. I'm going to buy my dinner someplace that's run by sensible people. Donatos just joined my "never again" list.
  • MC
    Megan Campbell
    Dec 21, 2025
    4.0
    I love Donatos Pizza. This location is incredibly convenient with a drive through that makes grabbing pizza fast and easy, especially on busy days. The service is always quick and efficient, and the food is consistently great. I did not catch the gentleman’s name, but his kindness truly stood out and brightened an otherwise gray day for me more than he probably realizes. It is so easy to get in and out, making this a go to spot for takeout pizza and drive through pizza in Columbus. Yes, this is a chain, but if you are looking for easy, solid Columbus style pizza without the fuss, it is absolutely a good choice. Convenience without sacrificing quality. Always reliable.
  • MW
    May Wagner
    Nov 5, 2025
    5.0
    Always kind and accommodating <3
  • JC
    James Campbell
    Oct 31, 2025
    4.0
    Pretty good
  • CS
    Christy S
    Oct 17, 2025
    5.0
    Amazingly Friendly Service! Helped us stack deals for best pricing! Very friendly when realized we were originally from the same area.

Brand Certified Facts from Donatos Pizza

Donatos Pizza partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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