Donatos Pizza

3.5
831 reviews
Gotta love more™.
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Business Details

1000 Thurman Avenue, Columbus, OH
43206, United States
(614) 444-6823
https://www.donatos.com
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About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available
  • Requires reservationsNot available

Location

Donatos Pizza
1000 Thurman Avenue, Columbus, OH
43206, United States

Hours

Reviews

3.5
831 reviews
5 stars
350
4 stars
142
3 stars
89
2 stars
61
1 star
189

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor customer service, including long wait times, unresponsive staff, and rude interactions.

Order Accuracy

Many reviews highlighted problems with incorrect orders, missing items, and food not being prepared as requested.

Food Quality

There were mixed reviews on food quality, with some praising the taste while others complained about cold, burnt, or poorly made items.

Delivery Problems

Numerous customers experienced issues with delivery, including late arrivals, cold food, and difficulty contacting the store.

Staffing Concerns

Several reviews mentioned that the location appeared to be consistently understaffed, contributing to delays and service issues.
  • DT
    Dai Thach
    Jan 1, 2026
    2.0
    This location sucks. Always messing up something. Sometimes they forget to slice the pizza. Sometimes they don't slice deep enough and you'll have to recut at home. Today they forgot to seasoned their pepperoni pizza, something was off. Tasted very bland. Donatos is my favorite pizza franchise, it was not good. When I picked up my order through the pick-up window, the employee had my order and he instead turn around and had a 2 min conversation with one of the other employee. That conversation could had waited after you gave me my order. Sitting in the car looking through the window while they give zero care. I love Donatos but this location is trash. This location is very close to me but I think I will drive the extra distance to somewhere else from now on.
  • NC
    Nicole “Lady Xtreme” Carter
    Dec 24, 2025
    5.0
    The pizza was fresh and good the team was nice
  • DG
    Donna Grimm
    Dec 15, 2025
    5.0
    The Donatos on Thurman has been there for 48 years that I remember. I would go here at 14 to get pizza, you could smell it up the block. It was more family friendly back then, with seating, but still has great service, and oh that wonderful smell takes me back to 14 again. I visit every time I'm in Columbus.
  • JR
    John Red
    Dec 14, 2025
    1.0
    it's always one thing or another here custom service is so bad and the mangers sometimes refuse to talk to you unless it's the short haired guy with the mustache the only time things seem to run ok there is when he's there
  • JH
    Josh Henry
    Nov 19, 2025
    2.0
    I tell me this place multiple times a week.Can there Pizza was horrible cold?I got 45 minutes later.It was supposed to be picked up
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Frequently Asked Questions About Donatos Pizza

What type of pizza is Donatos Pizza known for?

Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.

What are the operating hours of Donatos Pizza?

Donatos Pizza is open from 11:00 AM to 12:00 AM Sunday through Thursday, and until 1:00 AM on Fridays and Saturdays.