Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
- Requires reservationsNot available
Location
Hours
Reviews
3.7
552 reviews
5 stars
260
4 stars
108
3 stars
59
2 stars
31
1 star
94
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and poor customer service experiences.
Food Quality
Mixed reviews on food quality; while some praised the pizza, others complained about undercooked items and incorrect toppings.
Staff Attitude
Several reviews highlighted unprofessional behavior from staff, including rudeness and lack of urgency.
Delivery Problems
Frequent issues with delivery, including cold food, missing items, and difficulty reaching the store by phone.
Positive Experiences
Despite the negatives, some customers enjoyed the food and praised specific staff members for their helpfulness.
- YDYo Daddy2 days ago5.0Really good pizza
- ZDZewde DeressaSep 24, 20253.0Amazing pizza! But only 2 workers is crazy, I waited an hour for 2 pizzas. Just an old lady and a young man. I feel bad for them, they need a raise. The old lady is nice, she make it free for me, because I had to wait. If you want to work for donatos, please do! This will improve it way better
- MMMarySep 7, 20251.0I will never order from here again. Every time I order at this Donatos, I have a problem! I ordered online this Saturday and automatically was charged a tip. I went to drive thru to get order and the girl was nice, gave us our subs and no pizza. “Oh sorry, they forgot, it’s in the oven, about 5 minutes more, pull over and we’ll bring it out”. My subs are getting cold. 10 minutes later my pizza is ready, subs cold and I noticed a tip was put on my receipt! Went in to manager and he said he would take the tip off and give me some off my bill, never happened! Worse Donatos, they can’t get it right!! I hate cold food,
- JKJohnny KetnerAug 30, 20255.0The lady and kid working were nice to me and did not spit in my food, which as it happens . Goes a long way.
- DGd grayAug 10, 20252.0I had delivery tonight. The last time they brought the wrong pizza but apologized and said I'd have a 20$ credit. Tried to use the credit and was told I couldn't use it for delivery pizza! So, tonight I got pizza and 18 wings. I usually love their dry rub wings. However I don't know if they changed how they cook them or changed who they get their chicken from but they were awful! They reminded me of grocery store wings I tried once! The wing was covered in what I think was fat just under the skin. I scraped it off 2 of them and just dumped the rest. They were barely brown so maybe they weren't cooked long enough. I don't know but they were really bad. They need to go back to the old ways if they've changed. Oh, also the pizza sauce was spicy it didn't taste like it used to and there were 6 pieces of pineapple on the entire pizza! Wow my favorite pizza and wing place is gone!!
Frequently Asked Questions About Donatos Pizza
What type of pizza is Donatos Pizza famous for?
Donatos Pizza is famous for Edge to Edge® toppings on a crispy golden thin crust.
What are the operating hours for Donatos Pizza?
Donatos Pizza is open Monday to Thursday and Sunday from 11:00 AM to midnight, and Friday to Saturday from 11:00 AM to 1:00 AM.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
What payment methods does Donatos Pizza accept?
Donatos Pizza accepts American Express, Cash, Discover, Mastercard, and Visa.
Can I order Donatos Pizza through a mobile app?
Yes, Donatos Pizza has apps available on both iOS and Android platforms for easy ordering.
Does Donatos Pizza accommodate families and accessibility needs?
Yes, Donatos Pizza welcomes families and has wheelchair accessible entrance and restrooms, as well as high chairs.
Are there any special promotions currently at Donatos Pizza?
Yes, you can add a side for just $5 as a current promotion.
What are some nearby places I can visit after dining at Donatos Pizza?
After dining at Donatos Pizza located on East Broad Street, you can visit Discount Tire for automotive services, BIBIBOP Asian Grill for Korean cuisine, or Giant Eagle for retail shopping.
Where can I get quick automotive assistance near Donatos Pizza?
Nearby automotive services include AAA Ohio for repairs, AAA Car Care Plus for tire and brake services, and Jiffy Lube for oil changes.
Are there other dining options near Donatos Pizza if I want to try different foods?
Yes, nearby dining options include Charleys Cheesesteaks and Wings, Five Guys for burgers, and Taco Bell for Mexican-style fast food.