Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Location
Hours
Reviews
3.7
301 reviews
5 stars
143
4 stars
60
3 stars
24
2 stars
18
1 star
56
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and unprofessional behavior.
Order Accuracy
Many customers expressed frustration with incorrect orders and poor handling of modifications, leading to dissatisfaction.
Food Quality
Feedback on food quality was mixed; while some enjoyed the pizza, others complained about burnt or undercooked items.
Delivery Issues
Numerous reviews highlighted problems with delivery, including late arrivals and missing items, particularly with DoorDash.
Management Concerns
Several customers suggested that management needs improvement, citing issues with staff training and overall store operations.
- MLMatthew LaytonNov 3, 20254.0Donatos Pizza is my favorite pizza place! Never had any complaints that weren’t solved and handled effectively! Delivery drivers are always nice and polite; appreciative of the monetary tips they are given.
- AHalaina h.Nov 1, 20251.0Very rude and unprofessional . ‘General manager’ is hostile and wants to pick fights with people that are just trying to pick up orders ! It’s unbelievable.
- BHBen HookerSep 22, 20255.0Excellent service. Very friendly staff, pizza was great as always
- NMNikki MaxwellSep 7, 20251.0At first she was very nice but when I was putting my delivery in a hot bag she was trying to tell me how to do my job. She turned my bag away from the direction I had it and said it’s easier to do it that way. She didn’t have to physically move my bag. She could’ve just suggested it and I would’ve told her I have a physical disability that prevents me from moving certain ways and I had to turn the bag back the way I had it to put the food in the hot bag. Then she said that it tips if u put it in that way but I never tip the pizza. Stop telling people to do it a certain way cause everyone is different. Micromanaging rude
- TLtaieb le-taiebAug 29, 20253.0I ordered ultimate 4 cheese pizza with extra cheese I got half mozzarella pizza check the picture my order number was 53594854 and I paid 21.59 to get something I didn't order they are closed now I can't go back to them unfortunately!
Frequently Asked Questions About Donatos Pizza
What type of food does Donatos Pizza specialize in?
Donatos Pizza specializes in pizza with Edge to Edge® toppings on a crispy golden thin crust, as well as oven baked subs, appetizers, and desserts.
Where is Donatos Pizza located?
Donatos Pizza is located at 5388 N. High Street, Columbus, OH 43214, USA.
What are the regular operating hours for Donatos Pizza?
Donatos Pizza is open Monday through Thursday and Sunday from 11:00 AM to 12:00 AM, and on Friday and Saturday from 11:00 AM to 1:00 AM.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
What payment methods are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa payments.
How can I place an order from Donatos Pizza?
You can place an order through their website at https://www.donatos.com or use their mobile app available on the Apple App Store and Google Play Store.
Is Donatos Pizza family-owned and do they engage in community service?
Yes, Donatos Pizza is a family-owned business founded in Columbus, Ohio in 1963, and they take pride in giving back in every community they serve.
Are there any nearby gas stations around Donatos Pizza for convenience?
Yes, there are several nearby gas stations including United Dairy Farmers, bp, and Shell, which customers can visit for fuel or convenience items before or after dining.
What medical or dental services are located near Donatos Pizza?
Nearby medical services include Bourgeois Family Dental Center, Dr. Trevor Bourgeois (general dentistry), Adina ABA Therapy, Leora Detox (addiction rehabilitation), Clintonville Counseling & Wellness, and ABC Podiatry.
Are there any nearby beauty salons or wellness centers around Donatos Pizza?
Yes, nearby beauty and wellness centers include Hair Concepts, The Charleston Salon, CVS Beauty, and more, where customers can enjoy spa and salon services along with their visit to Donatos Pizza.