Several customers reported poor service experiences, including long wait times, unhelpful staff, and rude behavior from employees.
Food Quality
While many customers praised the subs and bread, there were numerous complaints about inconsistent food quality, including dry sandwiches and incorrect orders.
Cleanliness
Some reviews highlighted cleanliness issues in the dining area, with dirty tables and unpleasant odors reported.
Positive Staff Interactions
Despite some negative experiences, many customers noted friendly and helpful staff, particularly mentioning specific employees who provided excellent service.
RR
Robert Ruiz
4 days ago
4.0
Clean place excellent customer service.
VR
Valerie Reiman
Dec 29, 2025
4.0
Very good subs that were made quickly
SJ
Shavon Jher39
Dec 21, 2025
1.0
I visited the Tuttle location 12/22/25. A gentleman (and I use the term loosely)because he was irate and quite frankly scary His name was Brian and not only was he yelling at me about where my ticket was he was yelling and berating his coworkers and creating a very toxic environment. I think the other gentlemen’s name is Tre and he was apologizing and tried to rectify the way I was treated. When I voiced my concerns on Brian’s behavior he then was giving me death stares for the duration of my time in the store. I myself am a general manager and he would have been FIRED on the spot. I am a customer I get to leave but the employees there are subject to that daily I’m sure.
And honestly it was a simple fix I just was missing my soup nothing serious happened. Thank you
HS
Heather Spurrill
Dec 4, 2025
5.0
I love this DiBella's location. It's my favorite in town. It's a large spacey location with nice design choices. The food is made very well at this location. The employees have also been exceptionally nice.
CY
Cyndi Young
Dec 2, 2025
1.0
Pretty disappointing. First time I had ever ordered carry out from them. Never received my food, the delivery person delivered it somewhere else. What was more upsetting Was the customer service after the fact. I was given some arbitrarily corporate number. Had to go through a series of menus and was finally turned over to voicemail, which said they will probably call me back in 2 to 3 days. This is so unacceptable. I have to spend an hour and a half on the phone to get a refund from an order I never received? Will definitely not be dying here ever again.
What type of food does DiBella's Subs specialize in?
DiBella's Subs specializes in making the best sub sandwiches.
Where is DiBella's Subs located?
DiBella's Subs is located at 4949 Tuttle Crossing Boulevard, Columbus, OH 43016, US.
What are the regular operating hours of DiBella's Subs?
DiBella's Subs is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does DiBella's Subs have special holiday hours?
Yes, DiBella's Subs is closed on November 27 and December 25, open from 10:00 AM to 5:00 PM on December 24, open 10:00 AM to 7:00 PM on December 31, and open 11:00 AM to 9:00 PM on January 1.
How can I place an order online for DiBella's Subs?
You can place an order online at https://order.dibellas.com/.
Where can I view the menu for DiBella's Subs?
The menu is available online at https://www.dibellas.com/menu.
What nearby coffee shops are close to DiBella's Subs?
Nearby coffee shops include Starbucks and United Dairy Farmers, both convenient for grabbing a coffee before or after enjoying your sub.
Are there other fast food restaurants near DiBella's Subs?
Yes, Taco Bell and Five Guys are nearby if you're looking for alternative fast food options in the area.
What other amenities are close to DiBella's Subs that customers might find useful?
Nearby amenities include Sears Auto Center for automotive needs, Pearle Vision and Family First Vision Care for eye care, and Sport Clips Haircuts for grooming.