Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.0
961 reviews
5 stars
476
4 stars
238
3 stars
114
2 stars
37
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff professionalism; some customers reported rude interactions and long wait times, while others praised friendly and helpful service.
Food Quality
Inconsistent food quality noted; some customers enjoyed fresh and tasty meals, while others complained about small portions and incorrect orders.
Pricing Issues
Many customers expressed dissatisfaction with high prices and perceived value, feeling that portion sizes do not justify the cost.
Cleanliness
The location received positive remarks for cleanliness, with some customers noting it as the cleanest Dairy Queen they have visited.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to frustration among customers.
- MAmegan adamsNov 9, 20255.0Dairy Queen is a very good place. I recommend it. They only have a few mistakes sometimes probably about once a week and their service is very good. They gave my dog a pup cup!!!
- TBTara BebingerNov 4, 20255.0The people at this store are probably the most friendliest I've ever experienced. I have noticed it over several visits. The food is what I would expect at dairy queen. But the smile and the kindness was five star all the way!!!
- AGApril GathingsOct 14, 20251.0I ordered a banana split and once I got home to eat it I realized there was no banana in it. The manager wanted me to drive back to make another one. Why inconvenience myself, you made the mistake. You should hve refunded part of my money at least but that is not the point ....it was a freakin banana split with no banana! I will never visit that DQ again. The manager (whoever was there today at 530 pm) was not customer oriented.
- JKJames KirkAug 31, 20255.0This is a great DQ. Ive always had good experiences in the drive through, but today was my first time inside. The young men working were very prompt, friendly, and professional. I appreciated how fast the food came and how clean everything was. Honestly, great.
- DADacorys AparicioAug 31, 20255.0Buena atención, rápido y buen precio. Lugar seguro y aseado. Ambiente familiar. Recomendado.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill at 5390 W Broad St, Columbus?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM.
Is Dairy Queen Grill & Chill closed on any major holidays?
Yes, this location is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
What type of food and treats does Dairy Queen Grill & Chill specialize in?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.
Does Dairy Queen Grill & Chill offer dine-in seating and family-friendly services?
Yes, they provide indoor and outdoor seating, have a drive-thru, and are family-friendly as well as good for kids.
Can I order food from Dairy Queen Grill & Chill online or via an app?
Yes, you can place orders online through their website and download their app for exclusive deals and mobile ordering with rewards.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, this location has a drive-thru for convenient ordering and pickup.
What are some nearby places where I can shop or run errands before or after visiting Dairy Queen Grill & Chill?
Nearby places include Sunrise International Market for groceries, AutoZone and Tire Station for automotive needs, and CubeSmart Self Storage for storage solutions.
Are there nearby fast food options if I want to try something different near Dairy Queen Grill & Chill?
Yes, nearby fast food restaurants include Burger King, Taco Bell, and Subway, all located close to Dairy Queen Grill & Chill for more dining choices.
What nearby places offer beauty and personal care services near Dairy Queen Grill & Chill?
Nearby beauty salons and barber shops are Chic Impressions Hair Designs, Jeff's Barber Shop, Rings Beauty Salon, Rejuvenating Moments, and Our Barber Shop.
Does Dairy Queen Grill & Chill welcome families with children?
Yes, the location is family-friendly and welcomes children, making it a great spot for family visits.