Business Details
About
Mexican Restaurant
Chipotle Lane and High is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
279 reviews
5 stars
125
4 stars
51
3 stars
13
2 stars
20
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and negative attitudes from employees.
Food Quality
The quality of food was frequently criticized, with reports of undercooked rice, small portion sizes, and inconsistent freshness.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and poor handling of online orders, leading to dissatisfaction.
Cleanliness
Several reviews mentioned that the restaurant was often dirty, with unclean tables and a lack of attention to maintaining a tidy environment.
Overall Experience
While some customers had positive experiences, the majority expressed disappointment, indicating a decline in quality and service at this location.
- DCDe'Asia CrumpNov 1, 20251.011/1/25 around 6:10pm I decided to walk with my cousin to this chipotle with no intention of getting anything, the moment i walked in, the smell got me. I decided to get my normal bowl. The lady making my bowl was nice and even had no problem getting me a side of sour cream. it was when i reached the register that my experience became uncomfortable and unpleasant. The girl at register with red hair assumed i got a chicken burrito, i accidentally said yes but then immediate followed it up with “oh its bowl.” when i looked back at her she was giving me this annoyed look like it was my fault she assumed it was a burrito, to which she irritatedly asked me, “is it a burrito or a bowl.” to which i repeated again, “its a bowl.” I paid and walked off, all while she watched me and apply some lip gloss which wouldn't have bothered me if she hadn’t been rude in the first place. Now i will be honest i had no intention of writing this review because i get it its a home football game you're busy, it gets stressful but there is no need for the attitude ESPECIALLY when there is no line. the bowl was nicely portioned on my side me my cousin says otherwise but the rice was so very dry and maybe even undercooked which ruined the whole bowl for me.
- KEKelly ElmsOct 23, 20251.0The girl with blonde-purple short hair was actually so rude for no reason. she was working the line around 11:45 on Thursday, the 23rd. literally seemed like she has a superiority complex. just put the meat in the tortilla and wipe the attitude off your face if someone is being polite to you. no one cares if you’re miserable if you’re acting like that at your job, go get a different one if you hate it so much.
- MVMathew ValentiSep 4, 20255.0I love this chipotle, Oliver had amazing customer service, will be coming back again soon!
- JBJa'Mesha BowickAug 31, 20251.0Customer Service was terrible. The small white guy with glasses. When preparing my order. The server filled the scooper, then scrapped the food off. Leaving the equivalent amount of an actual scoop. He gave two scoops of rice, one pinch of cheese, and lettuce. A small very small of sour cream and tomato. I asked for the hot honey chicken on tge side. He attempted to add it to the bowl. I had to say on the side several times. I found the tiniest cup in the store for the chicken. He said this is the o ly cups for on the side. We dont have the other side cups available. When I asked for more. He replied very rudely. We are not allowed to give you more. It's against company policy and we have to ration the serving amounts. I offered to pay for extra. He replied again in tge rudest tone NO, we can't do that either. Chipotle has always been a favorite food. I haven't returned to this location. No other Chipotle in the area said they were aware of such a policy.
- GSgarfield savage garfield savageJul 13, 20251.0They put me on the ground and kicked teeth out my face!!!!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Lane and High serve?
Chipotle offers a fast-casual menu with customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill on N High St?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill at Lane and High offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill at Lane and High?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the App Store.
Is Chipotle Mexican Grill at Lane and High inclusive and welcoming to the LGBTQ community?
Yes, the location welcomes LGBTQ customers.
What payment methods are accepted at Chipotle Mexican Grill at Lane and High?
Chipotle accepts credit cards, offers gift cards, and supports online orders and catering payments.
What other dining options are available near Chipotle Mexican Grill on N High St?
Nearby dining includes I Love Noods for noodles and cafe fare, Ninja Grill for sushi, and Wings on Lane for casual dining.
Are there coffee shops near Chipotle at Lane and High?
Yes, Starbucks and 7 Brew Coffee are nearby for customers looking to grab coffee before or after dining.
What nearby universities or landmarks can customers visit around Chipotle Mexican Grill at Lane and High?
The Ohio State University and Wilson Place, a historic building, are close by, making Chipotle convenient for students and visitors.
Where can I find parking near Chipotle Mexican Grill on N High St?
SP+ Parking is available nearby for convenient vehicle parking when visiting the restaurant.