Chipotle Mexican Grill

3.8
938 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Clintonville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4489 N High St, Columbus, OH
43214, United States

Hours

Reviews

3.8
938 reviews
5 stars
440
4 stars
199
3 stars
83
2 stars
64
1 star
152

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported being understaffed, leading to long wait times and poor service.

Ingredient Availability

Many reviews mentioned that the location often runs out of key ingredients, affecting order fulfillment.

Customer Service

Numerous customers experienced rude or unhelpful staff, contributing to a negative dining experience.

Food Quality

While some customers enjoyed the food, there were consistent complaints about portion sizes and food preparation.

Online Ordering Problems

Customers faced issues with online orders, including incorrect items and delays in pickup.
  • DJ
    Daniel Johnson
    3 days ago
    1.0
    Worst Chipotle i have ever been to. It was 4:30 pm on 1-9-26. First the worker had very long dreds hanging down in his face and almost touching the food. He proceeded to throw my food in the bowl and make more of a mess on the counter than there already was. I looked at what I wanted to add to my bowl and he said to me in a very angry tone I need to focus on one section at a time. I thought all the food was for sale in the reasturant. I said to him I didn't appreciate his anger and started to raise his voice and said look at one side at a time. The heavy set guy I assume was the manager decided to be disrespectful right alone with the guy with the dreds. They both used curse words in front of other customers. My wife and I started to check out and the girl at the register had and attitude from the beginning but she got highly upset because we told her she charged up twice. The customer in front of us said she forgot his chips and salsa so she snatched his chips squeezed them until they were crushed and them shoved them into his bag. I could tell you the rest but it will take all night. And from the looks of the place and the employees Noone will care. Never will we eat there again. If it wa free it still wouldn't be worth it.
  • E0
    erica deck 01
    3 days ago
    1.0
    Poor customer service at this location.. me and my husband went in this evening and the guy with the braids that should have them in a hair net was talking smart to customers then the cook came out the kitchen what’s the problem.. even the cashier was rude will never eat at this location again. We should have left after the way the dining room area was dirty and trash in the floor. It’s a damn shame that customers don’t get respect. Who ever runs this place needs to get there people together because this is not acceptable in any establishment.
  • CK
    Cameron Kennedy
    Dec 8, 2025
    1.0
    The server lauren charged me for the wrong meal, then was extremely rude when confronted. None of the meat was prepared and the line had to wait. Fajitas and corn were empty and staff did not want to replace them. Terrible experience and worst chipotle
  • MM
    Meghan
    Nov 30, 2025
    2.0
    This chipotle is a struggle. You will wait forever for a pick up order that was promised 20 mins prior. The place is a mess. I blame corporate 100%. greedy. Will never return to this location and will be hard pressed to go to any chipotle again
  • BW
    Brandon Lee Wyatt
    Nov 16, 2025
    1.0
    Literally the worst chipotle I ever been. Customers waiting to pick up food sitting around waiting for 20 minutes while one white guy is the only one working. Race got nothing to do with it I’m just describing but black guys in the back just standing around looking like they doing nothing. One other person sweeping. Meanwhile multiple orders need to be filled I asked about mine and the one white dude said he would get it in a sec seems like everyone else expects him to do all the work while they screw around. Lady before me been sitting for least 20 minutes now she was sitting waiting when I got there. My food gonna be at least another 15 minutes at this rate. Worst experience ever. Please fire all these people except the white boy on shift right now. They all see us here waiting and choosing to not talk to customers. I haven’t yelled at anyone or anything I’m just waiting patiently while I wait forever for this food. Time is 3:28 pm on Sunday November 16. Never mind update on the white boy he said I was next and then started working on other orders. Fire them all. They have attitudes now after I said something again. Now 6 people have gone through the line before mine was even touched. Never coming back.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Clintonville serve?

Chipotle Clintonville offers fast-casual Mexican cuisine featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

Where is Chipotle Mexican Grill located in Clintonville?

It is located at 4489 N High St, Franklin, Columbus, Ohio, 43214, USA.