Business Details
About
Mexican Restaurant
Chipotle Olentangy Plaza is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
960 reviews
5 stars
398
4 stars
198
3 stars
93
2 stars
45
1 star
226
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the food quality, noting it as fresh and delicious, though some reported issues with portion sizes and undercooked rice.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff interactions and slow service, particularly during busy times.
Cleanliness
Many customers expressed concerns about the cleanliness of the restaurant, citing dirty tables and overflowing trash cans.
Inconsistent Portions
Several reviews mentioned inconsistency in portion sizes, with some customers feeling shortchanged on meat and toppings despite paying for extras.
Positive Staff Experiences
While there were complaints about service, some customers noted exceptional staff members who provided friendly and efficient service.
- NHNassima HADIBINov 14, 20253.0C'est une découverte pour moi la bouffe mexicaine, je n'aime pas particulièrement,mais ça doit plaire aux autres.
- RRRickNov 13, 20251.0Worst experience ever, avoid this location at all cost, I was 4th in linear still waited 30 min to be served. The manager cross contaminated every pan not once but twice. If you plan on getting a burrito dont. They won't wrap it correctly.
- TVTh3 Juan and 0nly VanegasNov 9, 20251.0Food was good, but service there at night time is awful!! There’s these two girls working at night time and they don’t make you feel welcome at all. Also they making faces while I was ordering my food. Looks like someone is forcing them to be there and work. I’ve been working for restaurants for a while and this definitely I disapprove this attitude! I wish there was a real manager there at night time.
- MJMarkie JNov 1, 20253.0The staff was okay but the issue was that I love the carne asada & it’s been very tough to chew and taste like the meat is sour. I tried the new chimmichurri
- ASArya SadaghianiOct 30, 20255.0I’m surprised how low the reviews are. This is absolutely the best chipotle I’ve ever been to always clean always give good portions and always so friendly. I just came from the sawmill location, which was absolutely trash and horrible. Never go there. They were out of every single ingredient I just did it to go order at this location and I’m obsessed. Thank you guys for never disappointing. Food qualities always amazing absolutely love it will be back tomorrow for the burrito special! Thank you guys.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill at 771 Bethel Rd, Columbus?
Chipotle Mexican Grill at 771 Bethel Rd is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill at Olentangy Plaza offer delivery and pickup services?
Yes, this location offers both in-store pickup and delivery services for your convenience.
Where is Chipotle Mexican Grill located in Columbus, Ohio?
It is located at 771 Bethel Rd, in the Franklin area of Columbus, Ohio, 43214.
How can I order food online from Chipotle Mexican Grill at Olentangy Plaza?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle mobile app available on the App Store.
What types of food does Chipotle Mexican Grill offer?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
Is Chipotle Mexican Grill at Olentangy Plaza LGBTQ+ friendly?
Yes, this Chipotle location welcomes LGBTQ+ customers and staff.
What nearby restaurants can I visit around Chipotle Mexican Grill at Olentangy Plaza?
Nearby restaurants include HC Way (Asian cuisine), Penn Station East Coast Subs (sandwiches), Five Guys (burgers), and Bamboo Thai Kitchen. You can explore these options for different dining experiences before or after your meal at Chipotle.
Are there any wellness or beauty services close to Chipotle at Olentangy Plaza?
Yes, nearby services include European Wax Center for waxing, Great Clips for haircuts, Massage Envy for massage therapy, and Tranquility Day Spa for spa treatments.
What shopping options are near Chipotle Mexican Grill at Olentangy Plaza?
Close shopping options include Plato's Closet, Micro Center for electronics, Virgil Alwood Florist for gifts, and West Olentangy Grocery Outlet for groceries and bakery items.
How can I contact Chipotle Mexican Grill at Olentangy Plaza?
You can reach them by phone at +1 614-453-0083 or email at oh.1398.olentangy@chipotle.com.