Chipotle Arena District is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported poor service, including rude staff, long wait times for online orders, and unfulfilled orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about stale chips, undercooked rice, and small portion sizes.
Customer Experience
Several customers expressed frustration with the overall dining experience, citing unclean conditions, loud music, and unprofessional behavior from staff.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendly service and helpfulness.
AF
Aaron Filzen
Jan 5, 2026
5.0
This Chipotle location excelled at their mobile ordering. Good service & portion sizes.
DR
Daniel Rader
Jan 2, 2026
5.0
Very wonderful and kind service and the food was amazing. Well kept and cute location too!!
JS
John Sig
Dec 23, 2025
1.0
Placed an online order the app said it was ready for pickup I then waited in the store for 20 minutes for it to be made while they severed the line that had not placed an order yet
AI
Amina Islam
Dec 12, 2025
1.0
The cashier gave me a $5 bill that was ripped in half. Folded it in with the other bills so I wouldn't notice. That was sneaky and that was my 1st and last time going there. Very deceiving!
AA
Ari Abramczyk
Dec 9, 2025
2.0
Stale, old chips. Extremely small
Portions of meat and Guac for my pick up order.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Arena District in Columbus?
The Chipotle Mexican Grill at 401 N Front St, Columbus, operates from 10:45 AM to 8:00 PM Monday through Friday, and from 10:45 AM to 4:00 PM on Saturdays and Sundays.
Does Chipotle Mexican Grill at Arena District offer pickup and delivery services?
Yes, this Chipotle location offers both in-store pickup and delivery services.
Where can I find the menu and place an online order for Chipotle at Arena District?
You can order online and view the menu at https://order.chipotle.com/.
What is the address and contact phone number for Chipotle Mexican Grill in Arena District, Columbus?
The address is 401 N Front St, Franklin, Columbus, OH 43215. The main phone number is +1 614-228-5488.
What type of food does Chipotle Mexican Grill serve at the Arena District location?
Chipotle offers fast-casual Mexican food with a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
How does Chipotle Mexican Grill support sustainable and responsible food sourcing?
Chipotle uses only 53 real ingredients and follows "Food with Integrity" principles, sourcing from farms that adhere to humane and sustainable practices without artificial colors, flavors, or preservatives.
Is Chipotle Mexican Grill at Arena District welcoming to the LGBTQ community and do they accept credit cards?
Yes, this location welcomes the LGBTQ community and accepts credit card payments.
Which dining options are close to Chipotle Mexican Grill in the Arena District area for variety?
Nearby dining options include Steak Escape (steakhouse and sandwich shop), Creole 2 Geaux (Cajun and Creole cuisine), Gordon Biersch Brewery Restaurant (brewery and bar), and Buca di Beppo (Italian restaurant).
Are there entertainment options near Chipotle Arena District I can visit before or after dining?
Yes, you can visit Big Bang Dueling Piano Bar or The Three-Legged Mare, both popular bars and music venues nearby for entertainment.
What nearby services or offices can I find around Chipotle Mexican Grill at Arena District?
Nearby services include the Social Security Administration Office of Disability Adjudication and Review and McIntyre Global Executive Search, providing social and employment services respectively.