Business Details
About
Mexican Restaurant
Chipotle Blacklick Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.3
1,350 reviews
5 stars
460
4 stars
285
3 stars
123
2 stars
101
1 star
381
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.
Food Quality
Customers frequently reported issues with food quality, including undercooked rice, incorrect orders, and stingy portions.
Cleanliness
The restaurant was often described as dirty, with unclean tables and food preparation areas.
Availability of Items
Many customers noted that the location frequently ran out of basic ingredients, leading to dissatisfaction.
Service Speed
Long wait times were a common complaint, with many customers experiencing delays in receiving their orders.
- ABAbbey BatesJan 4, 20261.0I attempted to eat here and stood in line for 15 minutes before anyone said they were out of brown rice, guac, sour cream, AND lettuce. That should've been a note on the door at the very least before half the people in line wasted their time waiting.
- OEOnnasia EvansJan 3, 20261.0I been here since 6:33 it’s currently 7:02 and they are out of both kinds of rice brown and white rice. Whe i first came in they said a hour wait on brown it then went down to 15 now it’s back to twenty shortly after they ran out of white rice . The entire line disappeared. The employees are weird and do little laughs as they tell the customers they have no rice . The time stamps going up and down for the rice while everybody stand around and huddle and talk .
- JLJenna LeeJan 3, 20261.0When this location first opened it was great, now it has gone downhill. Staff were rude to me and each other. Staff wasn’t paying attention to whose food was who’s. There were no chips available, rice was still being made. I understand it was 12/31 and the staff wanted to go home, but the first thing out of their mouth was attitude. I asked for a side of guacamole never received it luckily I didn’t pay for it. I have gone there multiple times throughout 2025 and other chipotle locations and this one is the absolute worst. I filled out the feedback form was well. Genuinely disappointed as I have been to other locations and they don’t act like this. I don’t plan on returning to this location and recommend people staying away from this location as well. I think there should be a talk about how to greet people and speak with them. Thank you.
- HBHolly ButlerJan 2, 20264.0This is my favorite chipotle to go but lately when we come (which is frequently) they are always out of something. Also don’t let it be an hour before closing they just have nothing.Honestly chicken and rice should never be out. That’s the most popular. I don’t know what’s been going on with all this but I hope things get back on track. I don’t want to have to start going to another location.
- JOJade Walker OfficialJan 2, 20261.0Never order here, food is disgusting, employees are sloppy and definitely takes way to long for such low quality of food. i’ve eaten here a couple times and each experience has been trash. i would never step foot in this place again
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Columbus, OH?
Chipotle Mexican Grill is located at 6815 E. Broad Street, Franklin, Columbus, OH 43213, USA.
What are the operating hours of Chipotle Mexican Grill at Blacklick Crossing?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill offer in-store pickup and delivery services?
Yes, Chipotle Mexican Grill offers both in-store pickup and delivery services for your convenience.
How can I place an online order for Chipotle Mexican Grill?
You can order online through the Chipotle app or by visiting https://order.chipotle.com/.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves customizable fast-casual meals including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
How can I contact Chipotle Mexican Grill at Blacklick Crossing?
You can contact them by phone at +1 614-501-7250 or by email at oh.0022.blacklick@chipotle.com.
Which nearby restaurants can I visit along with Chipotle at Blacklick Crossing?
Nearby restaurants include Kissho Asian Bistro & Sushi Bar, Arby's, Tropical Smoothie Cafe, and Panera Bread, offering a variety of dining options around Chipotle.
Are there fitness centers near Chipotle Mexican Grill at Blacklick Crossing?
Yes, there are gyms nearby such as Orangetheory Fitness and Curves, which customers might visit before or after their meal.
What shopping centers and services are available near Chipotle Mexican Grill?
Customers can also explore Market at Blacklick Crossing shopping center, Goodwill Donation Center, and other nearby stores like GNC Live Well and Montage Nails.
Does Chipotle Mexican Grill welcome the LGBTQ community?
Yes, Chipotle Mexican Grill is welcoming to LGBTQ customers as part of its inclusive environment.