Chipotle Easton is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported slow service, with long wait times for both in-store and online orders.
Cleanliness
Multiple reviews highlighted poor cleanliness, with dirty tables, floors, and food preparation areas.
Food Quality
There were complaints about food quality, including incorrect orders, undercooked items, and unsatisfactory portion sizes.
Staff Attitude
Several customers noted unprofessional and rude behavior from staff, impacting their overall experience.
Location Issues
The restaurant's location was criticized for a strong cigarette smell, affecting the dining atmosphere.
JI
Jonathan Martin (IdleThought)
Oct 28, 2025
1.0
Instead of refilling their rice and meat, I got barely any rice (only what she was able to scrape off the inside of the container) and I got whatever was left of the meat, but it was literally half the serving that the person in front of me got. They kept looking behind them waiting on the refills, but looked at me as if what I got was fine. Yeah don't come to this Chipotle, easy skip.
JB
Jason Buck
Oct 16, 2025
1.0
My negative review is entirely based on this location. They never have enough people working at this location. There is always some sort of problem due to this whether it is a large amount of orders or being out of ingredients. There is always a wait time no matter what. It is also never just a couple minutes it is a 15 minute wait at minimum and this isn't the employees fault it is management not putting enough people in the building. This review is based on someone looking into the box and possibly not seeing the underlying issue. I could be totally wrong and uninformed.
NI
Nadine Ilaian
Oct 14, 2025
1.0
Slowest service I’ve ever seen in my life, I was tempted to go back there and make everyone’s bowls myself!
RS
Reina Sayne
Sep 25, 2025
1.0
It was absolutely terrible. I waited in line for over 30 minutes. The staff had terrible attitudes. They were not working together as a team. They were stepping on top of each other, reaching on top of each other, giving each other attitude in front of the customers starting other orders before they completed orders, they were working on causing an even longer weight Ice machine was out of ice and instead of just handing me a cup of ice made me wait even longer while they filled up the entire machine. This was the first and last time I visit this location it was absolutely terrible and they should all be ashamed of themselves and need some serious coaching on how to work together as a Team And to provide better customer service and on top of all of that, there was food thrown all over the place it did not look sanitary. It was an absolute disaster in the store. I didn’t have time to take pictures or I would have truthfully I just wanted to get the hell out of there, and there were several other customers in the store waiting in experiencing the same horrible experience.
NH
Nichole Hudgins
Sep 18, 2025
1.0
It’s dirty and the cooks need to pull their pants up I don’t want to see nobody’s underwear .. they need to do better in there
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Easton serve?
Chipotle Easton offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours for Chipotle Mexican Grill at Easton?
Chipotle Easton is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Easton offer pickup and delivery services?
Yes, the Easton location offers both in-store pickup and delivery services.
How can I place an order online for Chipotle Easton?
You can order online through the Chipotle website at https://order.chipotle.com/ or via the Chipotle app available in the App Store.
Does Chipotle Easton accept credit cards and offer catering services?
Yes, Chipotle Easton accepts credit cards and provides catering services.
Is Chipotle Easton welcoming to the LGBTQ community?
Yes, Chipotle Easton welcomes LGBTQ customers and fosters an inclusive environment.
Where is Chipotle Mexican Grill at Easton located?
It is located at 4034 Townsfair Way, Franklin, Columbus, OH 43219, United States.
What nearby attractions can I visit before or after dining at Chipotle Easton?
You can visit attractions like The Melting Pot of Columbus for fondue dining or shop around at places like Tinder Box At Easton and BS Cigar Company nearby.
Are there any other restaurants near Chipotle Easton that I might enjoy?
Yes, nearby restaurants include Chubby Scotty's Bar-B-Q for American barbecue, P.F. Chang's China Bistro for Asian cuisine, and Fadó Irish Pub for Irish fare and drinks.
Can nearby places help me find Chipotle Easton easily?
Yes, Chipotle Easton is near popular spots like Starbucks and the Easton Town Center area, which can help you navigate to the restaurant.