Business Details
About
Mexican Restaurant
Chipotle Polaris is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
4.0
1,333 reviews
5 stars
670
4 stars
328
3 stars
107
2 stars
63
1 star
165
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the food quality and taste, with some mentioning excellent burritos and bowls, while others reported issues with cold food and small portions.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, slow service, and mistakes with orders.
Cleanliness
Many customers expressed concerns about the cleanliness of the restaurant, noting dirty tables and unsanitary conditions.
Inconsistent Experience
Feedback indicated a significant inconsistency in service and food quality, with some visits being excellent while others were disappointing.
Management Concerns
Several reviews pointed to management issues, including staff behavior and the overall organization of the restaurant.
- AAAlexis6 days ago2.0Dont bother with the steak it's undercooked and you can't chew it. This place was messy, nobody cared to at least wipe the counters. Go somewhere else if you can. Couldn't even finish my food.
- CKChandu KumbamNov 4, 20255.0Always the best
- CBCourtney BNov 3, 20251.0Cold food, undercooked rice, overcooked steak. Will never order from here again
- MKMegan KroflichOct 19, 20251.0Terrible experience. Ordered tacos for order pick up. Had to wait past pick up time and made it half way home when I noticed I was given soft shells instead of hard shells. Turned around and told the cashier and she looked at me with a blank stare when I told her what happened. She took the bag and came back a few minutes later and handed me the bag without saying anything. She did not apologize or acknowledge the inconvenience. Got home and realized they took all the toppings off the soft tacos and put them directly on the hard! The meat was on top and the lettuce was on the bottom. Everything was cold. Extremely frustrated and dissatisfied. Will not be returning.
- RNRajath NagarajOct 6, 20251.0By far the worst Chipotle in Columbus, the employees are worst they kept talking themselves and didn’t care about the customers. I basically had to reply my order several times and who the hell on earth puts salsa at last after adding cheese. No doubt chipotle is going down and you guys really need to see and learn from qdoba on what a service should look like. After a long time I tried chipotle but I was wrong and ill definitely go to QDOBA. You lost a customer and ill make sure to spread my horrible experience with friends and family. They didn’t have fajitas but I clearly saw it was getting cooked they didn’t even bother to say to wait but bluntly said its not there. Whoever is the manager of this location should be blamed and action should be taken.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Polaris offer?
Chipotle Mexican Grill at Polaris offers customizable Mexican-inspired menu items such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours for Chipotle Mexican Grill at 1140 Polaris Pkwy in Columbus, OH?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Polaris provide delivery services?
Yes, Chipotle Polaris offers delivery services to customers.
Can I order Chipotle online or through an app?
Yes, you can order online at https://order.chipotle.com/ or via the Chipotle app available at https://apps.apple.com/us/app/chipotle/id327228455.
What is the address and contact number for Chipotle Mexican Grill Polaris?
The address is 1140 Polaris Pkwy, Columbus, OH 43240, and the main phone number is +1 614-781-320.
Does Chipotle Polaris have a rewards program for customers?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
What payment methods are accepted at Chipotle Mexican Grill Polaris?
Chipotle Polaris accepts credit cards and offers services such as gift cards for payment.
Which beauty salons are located near Chipotle Polaris?
Nearby beauty salons include Style by Design, Beauty By Shanda, A Blonde Moment Hair Boutique, and Urban Posh Salon, among others.
Are there any optometrists close to Chipotle Mexican Grill Polaris?
Yes, Family First Vision Care - Polaris Parkway and Pearle Vision are nearby optometrists customers can visit.
What other dining options are near Chipotle Polaris?
Customers can also visit MacKenzie River Pizza, Grill & Pub nearby for different dining choices such as pizza and pub food.