Chipotle Mexican Grill

4.0
1341 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Get DirectionsCallWebsite

Business Details

1140 Polaris Pkwy, Columbus, OH
43240, United States
(614) 781-1320
https://locations.chipotle.com/oh/columbus/1140-polaris-pkwy?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=256
GoogleFacebookInstagramTwitterLinkedInPinterest

About

Mexican Restaurant
Chipotle Polaris is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1140 Polaris Pkwy, Columbus, OH
43240, United States

Hours

Reviews

4.0
1,341 reviews
5 stars
674
4 stars
328
3 stars
109
2 stars
65
1 star
165

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and food on the counters.

Service Quality

Customer service was frequently criticized, with reports of rude staff and poor management.

Food Quality

Inconsistent food quality was noted, with complaints about undercooked and cold food, as well as small portion sizes.

Order Accuracy

Many customers experienced issues with incorrect orders and missing items, particularly with online orders.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including lack of attentiveness and negative attitudes.
  • SC
    Sapan Chapagain
    Jan 4, 2026
    2.0
    Chipotle didn’t taste that good, and the portions weren’t great either. I’d prefer Qdoba instead. Went here on Christmas Eve.
  • LC
    Larry Carey
    Jan 2, 2026
    3.0
    Smaller portion every time I order online, quality is dropping
  • PD
    Porchia Danielle
    Dec 26, 2025
    5.0
    First, I'm so glad there's two Chipotles in my location. The Polaris one is my best spot. Got used to all the cooks and cashiers really appreciate their great service. Plus they got used to me getting the extra chicken and cheese burrito for my dog.
  • AA
    Alexis
    Nov 18, 2025
    2.0
    Dont bother with the steak it's undercooked and you can't chew it. This place was messy, nobody cared to at least wipe the counters. Go somewhere else if you can. Couldn't even finish my food.
  • CB
    Courtney B
    Nov 3, 2025
    1.0
    Cold food, undercooked rice, overcooked steak. Will never order from here again
Read more reviews on Google

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Polaris offer?

Chipotle Mexican Grill at Polaris offers customizable Mexican-inspired menu items such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours for Chipotle Mexican Grill at 1140 Polaris Pkwy in Columbus, OH?

Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.