Chipotle Mexican Grill

3.7
893 reviews
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About

Mexican Restaurant
Chipotle Crosswoods Relo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
191 E Campus View Blvd, Columbus, OH
43235, United States

Hours

Reviews

3.7
893 reviews
5 stars
392
4 stars
199
3 stars
83
2 stars
59
1 star
160

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers expressed dissatisfaction with the small portion sizes, particularly for online orders, feeling that they were not receiving the value for their money.

Service Quality

While some reviews praised friendly and efficient service, others reported rude staff and poor customer interactions, indicating inconsistency in service quality.

Food Quality

Several customers noted issues with food quality, including undercooked rice, stale chips, and overall dissatisfaction with the freshness of the food.

Cleanliness

Multiple reviews highlighted cleanliness issues in the restaurant, with reports of dirty dining areas and food prep stations.

Order Accuracy

There were numerous complaints about incorrect orders, missing items, and overall order fulfillment problems, particularly with online orders.
  • KP
    Kat P
    6 days ago
    1.0
    Worst food and service in the world. Food was stale and undercooked. Extremely dirty. People can get sick as they don’t follow any hygiene protocols.. see attached pictures and decide. This type of place should be banned for public safety
  • RJ
    R Johnston
    Nov 14, 2025
    5.0
    Spot on.. the crew did a great job making our food exactly how we asked. Clean and friendly staff
  • CC
    Chupa Cabra
    Nov 9, 2025
    2.0
    The rice was hard and trying to to refunded good luck talking to ai
  • ET
    Edon T
    Oct 27, 2025
    1.0
    I am severely disappointed with this Chipotle's performance. First of all, they essentially gave me a half portion of everything Will not be coming back to this Chipotle again they are very stingy with the serving sizes
  • BY
    Bahar Yayla
    Oct 13, 2025
    5.0
    Chipotle never disappoints but this time was exceptionally better than all the others for one reason- the service. I came in with my 2 yr old son who is on the autism spectrum after being on the road for a few hours and he was ready to burst out of his car seat and we were both starving. I realized it was super busy so we parked and I attempted to order on the app- I had a promo code and it wasn’t working. Once there was one guest left in the building - I got the composure to go in knowing for sure my son was about to be absolutely wild and bouncing off the walls. What looked to be the manager greeted me and I acknowledged how quick they got through that hoard of people so quickly and efficiently and proceeded to apologize for my son who had managed to somehow lose a shoe and slip his hand out of my grasp - and headed full speed behind the counter. I was starting to feel overstimulated ordering, holding conversation and explaining this promo code issue while also apologizing and chasing him while he laughs manically like it’s a twisted game of tag🫣 Long story short they honored the promo code offer and I’m sure the manager felt bad for me so be hooked it up. Everyone was so kind and didn’t make my son or I feel like a burden or a big deal whatsoever

Frequently Asked Questions About Chipotle Mexican Grill

What are the hours of operation for Chipotle Mexican Grill at Crosswoods Relo?

Chipotle Mexican Grill at Crosswoods Relo is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill Crosswoods Relo located?

It is located at 191 E Campus View Blvd, Franklin, Columbus, OH 43235, USA.