Had to bite around the edges to make the meat make sense rude cook lady then it took 15 mins I understand it may be busy but they were doing more talking than working no thanks never again
LR
Loriann Raine
Jan 17, 2026
1.0
Management Staff change! Big mistake. I have a mushroom allergy, I was in there on Friday the 16. The man in front of me ordered double mushrooms on his sub. I was placing my order with the"New Manager - Latino women". She made sure you threw her words to reflect that one, over and over again. I asked her to please clean the grill after him and change utinsels/spatula, because I have a severe mushroom allergy. She asked how to do that, I told her how and she said she couldn't do that, but the wipe the grill well after ever other... Lol I have been there at least once a week sometime twice in a week. I watch them between each sandwich, they scrape the grill with the scraper, do not change spatulas and continue with the next order. That is not cleaning it and up till this point, past management would joke with my husband and I when we came in because they knew of my allergy. They would use water, grab a clean scraper, and then new spatulas and make my sub, now from time to time I knew of they were busy I may have to wait a little bit and I didn't mind at all. This women was not having it, I asked her if she wanted to pay my hospital bill or kill me because of my allergy. She said she didn't care she was not changing or cleaning the grill, besides wipe it off. I said ok then you have lost our Business and that I would go up the chain of command to let corporate know that this store would rather kill me then take steps to prevent a reaction. As I walked away she said to the next people in line, Wow she's was a horrible customer. Well ma'am you were a heartless manager who needs to watch out for things like this. Hopefully she keeps epi pens in that refrigerator, because of her lack of allergy knowledge she's one reaction away from a major issue. Please be aware watch how they really clean the grill between sandwiches, What else is she hiding!
AB
Aaron B
Jan 5, 2026
1.0
This location is pushing kiosk ordering so hard they won't wait on you at the normal point of sale or make you wait an inordinate amount of time. The guy behind me just left and I filled this google review out while I served my time waiting.
ML
Matt Logue
Nov 9, 2025
5.0
Good food good vibes good people.
JL
Joseph Lavigne
Sep 19, 2025
5.0
Great food great staff and great atmosphere. Must go .
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours for Charleys Cheesesteaks at Plaza at Sawmill?
Charleys Cheesesteaks is open Monday through Saturday from 10:30 AM to 9:00 PM, and Sunday from 11:00 AM to 8:00 PM.
Does Charleys Cheesesteaks offer delivery services?
No, Charleys Cheesesteaks does not offer delivery services at this location as all delivery hours are marked closed.
Is there a drive-through service available at Charleys Cheesesteaks?
No, the drive-through service is not available at this location; all drive-through hours are closed.
Can I order takeout from Charleys Cheesesteaks?
No, takeout services are currently not available at this location since all takeout hours are listed as closed.
Are there pickup options available at Charleys Cheesesteaks?
No, pickup services are not offered at this location as all pickup hours are closed.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa cards for payment.
Where is Charleys Cheesesteaks located in Columbus?
It is located at 6496 Sawmill Rd, Plaza at Sawmill, Columbus, OH 43235, USA.
What nearby places can I visit before or after dining at Charleys Cheesesteaks?
Nearby places include Starbucks for coffee, Blick Art Materials for arts and crafts shopping, and BIBIBOP Asian Grill for additional dining options.
Is there convenient transportation or transit access near Charleys Cheesesteaks?
While specific transit stations aren’t listed, nearby businesses like UPS Access Point and Trek Bicycle Columbus Dublin suggest the area has easy access and retail options for customers arriving by various means.
Are there other restaurants close to Charleys Cheesesteaks where I could explore different cuisines?
Yes, nearby restaurants include BIBIBOP Asian Grill offering Korean cuisine, Gokul Cafe serving Indian food, and Red Lobster for American seafood.
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