Customers generally praised the food as delicious, with specific mentions of great cheesesteaks and fries, though some noted inconsistencies in preparation and freshness.
Service Issues
Several reviews highlighted poor service experiences, including rude staff, order mistakes, and language barriers affecting communication.
Cleanliness
While some customers appreciated the cleanliness of the restaurant, others reported dirty tables and unsanitary conditions.
Value for Money
Feedback indicated mixed feelings about pricing, with some customers finding the food expensive for the quality received.
NF
Noah Fate-Bolognone
Jan 1, 2026
5.0
Food was great. Service was great too. Food was nice and fresh.
SC
Shawn Corneal
Dec 30, 2025
1.0
My whole experience for cheese steak was shattered due to I took a bite and a hair was in my food in my mouth ruined my whole experience.. and when I went to call them could not get through to speak to anyone.. bad customer service
VM
Victoria Montero
Dec 10, 2025
5.0
Really good food and service.
DM
David Messmer
Nov 7, 2025
1.0
If you want to overpay for a small and regular sub that are the same exact size, have a drink with no ice, eat meat that is somehow cold even when your sub is put together right in front of you, and be gawked at the entire time by the staff, this is the place for you.
If you want a good sub, Jersey Mike’s is a few minutes down the road.
NN
Nabil Nabil
Oct 12, 2025
1.0
Bad service, the cashier doesn't know what to do or even how to take orders. It's so rude. I told him I wanted to talk with the manager. He said my manager doesn't speak English , it doesn't make any sense.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours for Charleys Cheesesteaks at Polaris Towne Center?
Charleys Cheesesteaks is open daily from 11:00 AM to 9:00 PM, except on Sunday when it closes at 8:00 PM.
Does Charleys Cheesesteaks offer delivery services?
No, Charleys Cheesesteaks at Polaris Towne Center does not offer delivery services as its delivery hours are closed all week.
Is there a drive-through available at Charleys Cheesesteaks?
No, the drive-through service is closed every day at Charleys Cheesesteaks in Polaris Towne Center.
What are the pickup hours for Charleys Cheesesteaks?
You can pick up your order from 11:00 AM to 9:00 PM Monday through Friday, 11:00 AM to 7:00 PM on Saturday, and from 12:00 PM to 8:00 PM on Sunday.
Does Charleys Cheesesteaks offer takeout service?
No, takeout service is not available at Charleys Cheesesteaks at Polaris Towne Center, as its takeout hours are marked closed every day.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 1283 Polaris Parkway, Columbus, OH 43240, United States.
What payment methods does Charleys Cheesesteaks accept?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa credit cards for payment.
What nearby restaurants can I visit around Charleys Cheesesteaks at Polaris Towne Center?
Nearby dining options include Charleys Philly Steaks, BIBIBOP Asian Grill, MOD Pizza, and Olive Garden, offering a variety of cuisines from cheesesteaks to Asian and Italian dishes.
Are there any retail stores near Charleys Cheesesteaks at Polaris Towne Center?
Yes, nearby retail stores include Arhaus Furniture, Big Lots, Finish Line, T.J.Maxx, JOANN Fabric and Craft Stores, and Ulta Beauty among others for shopping and home decor needs.
What nearby services can customers access near Charleys Cheesesteaks?
Customers visiting Charleys Cheesesteaks can also find services nearby such as Visionworks Optometrist, Great Clips hair salon, Complete Nutrition pharmacy and supplement store, and Verizon Business mobile phone store.