Mixed reviews on food quality, with some praising the cheesesteaks and others criticizing blandness and incorrect orders.
Customer Service
Customer service experiences vary widely; some report friendly and helpful staff, while others mention rudeness and poor service.
Cleanliness
Many customers appreciate the cleanliness of the locations, contributing positively to their dining experience.
Order Accuracy
Frequent complaints about incorrect orders and issues with the app affecting order placement.
Value for Money
Customers express concerns about pricing, with some feeling the food is overpriced for the quality received.
RC
renee coil
Oct 12, 2025
1.0
Ordered Philly to go. Had zero ingredients advertised except meet tomato and lettuce. Horrible Philly!!! Don’t bother!
VV
Vanessa
Jun 7, 2025
1.0
I placed an order for the location I live close to. The app decided to change it to a location 3 hours away from my home. I am not driving three hours to pick up food. Then when I call to get it cancelled I was treated rudely and told they dont cancel orders. There is jo way to reach corporate. There is no way to get help. Terrible app. Terrible customer service. Terrible experience. The manager and the workers. All completely ruined the experience.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours for Charleys Cheesesteaks at Graceland Shopping Center?
Charleys Cheesesteaks is open every day from 10:30 AM to 9:00 PM.
Is Charleys Cheesesteaks open for delivery, takeout, or drive-through services?
Charleys Cheesesteaks does not offer delivery, takeout, or drive-through services as all these options are closed.
Where is Charleys Cheesesteaks located?
It is located at 5033 N. High St., Columbus, OH 43214, inside the Graceland Shopping Center.
What payment options are accepted at Charleys Cheesesteaks?
They accept American Express, Discover, MasterCard, and Visa.
Does Charleys Cheesesteaks have an online menu or ordering system?
Yes, you can view their menu and order online at https://order.charleys.com/menu/graceland-shopping-center/.
Are there any other sandwich shops near Charleys Cheesesteaks at Graceland Shopping Center?
Yes, nearby sandwich shops include Charleys Philly Steaks, Charleys Cheesesteaks and Wings, Subway, and Pizza Hut Express.
What dining options are available near Charleys Cheesesteaks for different tastes?
Nearby restaurants offering various cuisines include Applebee's (American), BIBIBOP Asian Grill (Korean/Asian/Vegetarian), Smoothie King (Smoothies and light fare), Qdoba Mexican Grill (Mexican), Pita Hut Grill (Mediterranean), and Cakes and More (Argentine bakery).
Are there convenient places nearby for mobile phone needs or repairs?
Yes, nearby you can find Sprint Store, Verizon Wireless, Cricket Wireless (inside GameStop), and Just Phone Repair for mobile phone services and repairs.
What nearby services are available for banking and financial needs?
You can access US Bank and ATMs like U.S. Bank ATM and LibertyX Bitcoin ATM nearby at the Graceland Shopping Center.
Is there any urgent medical care nearby if needed when visiting Charleys Cheesesteaks?
Yes, Walk In Urgent Care is located nearby, providing emergency and medical services.