Cazuelas Gateway OSU

3.5
444 reviews

About

Mexican Restaurant

Location

Cazuelas Gateway OSU
1542 N High St, Columbus, OH
43201, United States

Hours

Reviews

3.5
444 reviews
5 stars
196
4 stars
72
3 stars
52
2 stars
25
1 star
99

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted poor service, including inattentive staff, long wait times, and rude behavior from servers.

Food Quality

While some customers enjoyed the food, many expressed disappointment with the quality, including bland flavors and incorrect orders.

Atmosphere

The restaurant's atmosphere received mixed reviews, with complaints about loud music and a chaotic environment, making conversation difficult.

Staff Performance

Several customers praised specific servers for their excellent service, but many others reported negative experiences with various staff members.

Management Concerns

Customers noted issues with management, including lack of responsiveness to complaints and inconsistent service standards.
  • GT
    Gabrielle Thornton
    Oct 20, 2025
    1.0
    Service was terrible! Server was non attentive and unapologetic! Wasn’t busy at all when we walked in and got sat with chips, salsa, and margaritas! As soon she started getting sat more people/parties, she basically ignored us and we had to have 3 different people hunt her down!!! Of course it gets busy and you get side tracked, but it basically took her an hour to get back to us to take our order after a party who arrived after us got there food! They had a party of 8, we had a party of 3! She was incredibly rude to us as soon as we came in and wasn’t very friendly! She just wanted a tip from us basically, I don’t know if I will be back this specific location! Very hostile service
  • ES
    Emely Rodríguez Santos
    Sep 28, 2025
    5.0
    I love cazuelas I’ve been going for years, I know all the waiters and they are always super nice with me but this time I sat at the bar and the bartender apart from taking a long time to serve me, she was only using her phone, I wanted to order but she was only on the phone even getting in the way of the other guys at the bar, I have never complained about anything in cazuelas but they should put in her place someone who knows how to work
  • HH
    Hannah
    Sep 16, 2025
    2.0
    The music is unconscionably loud.
  • KK
    Kevin Kader
    Sep 14, 2025
    5.0
    Joyce is always the best.
  • WT
    Will T
    Sep 13, 2025
    4.0
    The food is awesome, the water doesn't have ice, there's a lot of noise in the street so get used to that in a college town

Frequently Asked Questions About Cazuelas Gateway OSU

What are the operating hours for Cazuelas Gateway OSU?

Cazuelas Gateway OSU is open Monday to Wednesday from 4:00 PM to midnight, Thursday from 4:00 PM to 1:00 AM, Friday from 4:00 PM to 2:00 AM, Saturday from 11:00 AM to 2:00 AM, and Sunday from 11:00 AM to midnight.

Does Cazuelas Gateway OSU offer delivery and pickup services?

Yes, Cazuelas Gateway OSU offers both in-store pickup and delivery services.